Bmc Helix Developer

7 days ago

Thành phố Hồ Chí Minh, Vietnam EUROFINS GSC IT VIETNAM COMPANY LIMITED Full time

**Top 3 reasons to join us**:

- Hybrid working model and good work-life balance
- 15+ days of paid leave per year
- Premium health insurance for employee

**Job description**:
Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix solutions that meet our clients' unique needs.

Key Responsibilities
- BMC Discovery and CMDB health: Ensuring the Configuration Management Database (CMDB) is synchronized with the data discovered by BMC Discover.
- Customization: Customize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs.
- Documentation: Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides.
- Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
- Training: Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices.
- Continuous Improvement: Stay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation.
- Configuration: Configure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML.
- Reporting: Create Reports, Dashboards, and distribute reports.
- Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.

**Your skills and experience**:

- Degree in Computer Science, such as B.E./B.Tech. or MCA, or equivalent experience..
- To be successful in this role, you should have 2-4 years of relevant experience.
- A strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio.
- Good Level in English is required for this role.

**Why you'll love working here**:

- Join a dynamic and fast-growing global network, tackle great challenges with large-scale products, and work with modern technologies
- We support your development and are committed to advancing your career
- Hybrid and flexible working environment with attractive benefits
- We embrace diversity As an Equal Opportunity Employer, we value strength in diversity and prohibit discrimination in any form
- English-speaking environment where you will have opportunities to work on global projects and connect with experienced colleagues from around the world
- Hybrid working model and good work-life balance
- 13th-month salary bonus and annual performance bonus
- 100% offered salary and mandatory social insurances in 2-month probation
- 15+ days of paid leave per year
- Premium health insurance
- Annual company trip and various team building activities and appreciation gifts

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