Airline Ticketing Staff

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Công Ty Cổ Phần Việt Nam Tickets Full time

Consulting, quotes, ticket conditions, airline regulations, Visa,for customers.
- Making reservations and issuing air tickets through online platforms. Follow up bookings, process and support online ticket bookings.
- Handle customer requests related to booking & support services such as: reschedule requests, refund requests, add-on requests, check-in online, meal reservation, luggage, other related booking, Visa, Tour, Hotel, ect.
- Learn and operate a computerized reservations system. Updated the ticket prices, new routes, and policies of the airlines.
- Collaborated with internal departments to resolve issues and enhance customer satisfaction.
- Complete daily reports and other assigned duties. Manage assigned customer list.

**Job Requirements**
- Diploma in business administration, English, tourism, culture, hotel management,
- At least 06 months as a Booker or experience in Travel/ Visa/ Hotel/ Tour... is a plus.
- Proficient of Airline Reservations: GDS (Galileo, Abacus, Amadeus, Sabre,...), Platform Portal ( IAG, Tripstack, Farelogix, Travelport, Agentconectbiz,.... ) and the LCC website/app.
- Strong understanding of passport and visa processing, Tour, booking hotel,... is a plus.
- Quick learner, willing to practice and be trained.
- Being patient, attentive to detail, and responsible. Calmness, ability to find solutions, even when busy and/or under stress.
- Strong communication skills - verbal, written and active listening. Fluency in English and Vietnamese.
- Customer service experience is preferred but not required.
- Computer literacy with fast and accurate data entry skills, attention to detail.

**Benefit**
- Salary: Range (8-15M) + Bonus (Depending on capacity).
- Opportunities to be trained by professional co-workers.
- Full benefits according to regulations (Social Insurance, Health Insurance, Holidays, Lunar New Year,....).
- Supplied with full working equipment.
- Probation from 1-2 months (Depending on capacity).
- Bonus for diligence, 13th month salary,...

Pay: 8,000,000₫ - 20,000,000₫ per month

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