Operations Manager
5 days ago
**Salary**: Thương lượng
**Location**: LXB Company - Office
**Team**: International
**Application deadline**:12/09 — 12/10/2025
**Job Description**:
**Working Location**: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC.
**Department**:International
**Line report**:CEO
**Lixibox** is a full-stack one-stop omnichannel solution for luxury affordable beauty brands, funded by well-known Silicon Valley investors. The company focuses on optimizing operations by leveraging in-house agency and technology solutions to bring effective brand launching for end consumers.
**I. RESPONSIBILITIES**:
**1. Project & Tech Product Management**
Own the full project lifecycle for internal tech solutions: scope roadmap delivery
- adoption.
- Gather business requirements from Ops (Warehouse, CS, Finance, Buyer ), convert into clear specs/user stories, and prioritize a feature backlog.
- Coordinate with Product/Tech (or vendors) on solution design, sprint planning, QA/UAT, release, and post-launch support. Drive system integrations (e.g., e-commerce platform OMS/WMS/CRM
- 3PL/couriers) to ensure reliable data flow.
- Define success metrics for each release (accuracy, speed, cost, CSAT) and run A/B or pilot rollouts.
- Champion process automation (inventory sync, order routing, SLA alerts, returns workflows, CS macros/bots).
**2. Operations Management (Warehouse, CS, SOP)**
- **Warehouse & Fulfillment**: Oversee inbound/outbound, inventory accuracy, pick-pack-ship quality, and last-mile SLAs; optimize layout, staffing, and cost.
- **Customer Service**: Set standards (TAT, FCR, CSAT/NPS), supervise escalations, and build knowledge base/templates to scale quality.
- **SOP & Compliance**: Build, document, and maintain SOPs across Ops; conduct audits and training; ensure consistency and readiness for scale.
- **Performance & Cost**: Track KPIs (fulfillment rate, on-time ship, inventory accuracy, cancellation/return rates, logistics cost/order) and drive continuous improvement.
**3. Stakeholder & Change Management**
- Align priorities with leadership; run regular **steering updates** and risk/issue logs.
- Lead change management (training plans, adoption playbooks, comms) for any new system/process.
**II. REQUIREMENTS**:
- Bachelor’s degree in **Business Administration, Supply Chain Management, Operations, or related fields**.
- **3-5 years of experience** in operations management, preferably in **E-commerce, Retail, FMCG, or Beauty/Skincare**.
- Proven track record in **warehouse/logistics management, customer service operations, and SOP development**.
- Experience in **project management** or working closely with tech/product teams on system development.
- Strong analytical skills and data-driven decision-making.
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage multiple projects simultaneously.
**III. RECRUITMENT PROCESS**: (2 round)
CV Application 1. In-house Interview with the Line Manager. 2. In-house Interview with the Heads and CEO.
**IV. BENEFITS**:
- Highly competitive packages with Incentive (Monthly/Quarterly);
- Company Annual Performance Bonus;
- PVI Healthcare Insurance;
- 12 annual leave per year;
- Annual Salary Review;
- Social Insurance (prescribed by state);
- Lunch and snack sponsored by Company;
- Parking - Monthly parking is covered by Company;
- Other benefits: Company Activities, ping pong at office, gift voucher
- Employee Discount Code (Up to 50%).
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