Scrum Master

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

SUMMARY

The primary focus of this position will be to closely collaborate with all the stakeholders of product development - Product Owner (PO), Business Analyst (BA), Developer, Quality Assurance (QA), Documentation Specialist in order to deliver product increment meeting the specified requirements of a given product release by Agile approach

PRIMARY RESPONSIBILITIES INCLUDE
- Guiding the team and organization on how to use Scrum practices.
- Guiding the team on how to get the most of a self-organizing team.
- Removing impediments or guiding the team to find the right solution for any issue occurred.
- Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
- Facilitating to get the work done without coercion, assigning, or dictating the work.
- Facilitating discussion, decision-making, and conflict resolution.
- Assisting internal/ external communication, improving transparency, and radiating information.
- Supporting and coaching Product Owner, especially with respect to refining and maintaining the product backlog.
- Providing all support to the team using a servant leadership style whenever possible, and leading by example.
- Setting and continually managing product expectations with scrum teams and other stakeholders.
- Ensuring that product releases are completed to design specifications and as per the “Definition of Done”.
- Identifying managing and controlling the change control process both with internal and external stakeholders.
- Risk, issues management and mitigation.
- Participating and helping drive continuous process improvements and adoption to ensure delivery of extremely high quality software products.

REQUIRED QUALIFICATIONS

Must have:

- Strong understanding of Scrum framework.
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
- Excellent English in both written, oral communication and mentoring skills.
- Scrum Master certification (CSM, PSM, PMI-ACP,).

Nice to have:

- Bachelor’s degree in software engineering, computer science, or a related field.
- Knowledge of numerous well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc).
- Ability to employ persuasion/ negotiation skills with discretion and consideration.
- Risk management and risk mitigation experience.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly motivated, directed and a team player.
- Able to prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong interpersonal, organizational, time management and problem-solving skills.
- Ability to travel nationally and internationally as per request
- Knowledge of other Agile approaches: XP, Kanban, etc
- Knowledge or experience of scaled agile framework: preferred SAFe, Nexus, LeSS,
- 1-3 years experience with project management.
- PMP certification.
- Knowledge of industrial automation software, and/ or material handling.