Customer Service Quality Assurance

**QA Role and Responsibilities**: **Required Competencies**: - Excellent communication skills, English language level and strong customer service sense, able to help recover customer experience of high-risk cases - Have strong sense of insight, able to detect employees’ case handling/compliance issues and provide suggestions accordingly - Have strong...

Job DescriptionDrive the overall quality and performance of Customer Service through comprehensive monitoring and analysis of QA and CSAT metrics, ensuring alignment with business objectives.Lead and execute quality improvement projects aimed at enhancing service delivery, process efficiency, and customer satisfaction.Provide strategic recommendations and...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

Job RequirementsBachelor's degree in Banking, Finance, Business Administration, Law, or related fields.2–3 years of experience in Quality Assurance or Training within a Contact Center environment.Strong understanding of Customer Service operations in the banking or fintech industry.Skilled in call evaluation, feedback delivery, and coaching for performance...

Job DescriptionAlign & build SOP for Customer Service from end to end.Keeping updated timely and accurate information to CS Agent. Supporting in response to all questions about the process or business information.Maintain customer satisfaction rate, perform analysis of DSAT (bad rating) tickets, and come up with solutions or initiatives to improve...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Overall responsibility for Quality Assurance in a department: - Release quality related documents of local system to QM system of Bosch Service Solution (SO) - Facilitate effective process / tools implementation / delivered quality - Release the quality related data/reports to Dept and delivery...

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**Mô tả công việc**: (Mức lương: Thỏa thuận) QA Role and Responsibilities: - Responsibilities: 1. Regularly review the backlog of agents to find out potential compliance issues/Case handling issues/Process issues, report to leadership team in a timely manner 2. Make recovery call for risky cases to minimize CPE risks, responsible for...

About Founded in 2020, has emerged as a promising technology startup specializing in Customer Experience Management (CXM). We are driven by the unwavering belief that "Customer-centricity" is the key to unlocking sustainable business growth.In just one year, has achieved remarkable milestones that showcase our rapid growth and industry leadership: ...