Customer Service Quality Assurance

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

Mô tả công việc JOB SUMMARY The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross functional teams to drive for customer satisfaction and continuous improvement. KEY DUTIES AND...

Job RequirementsBachelor's degree in Banking, Finance, Business Administration, Law, or related fields.2–3 years of experience in Quality Assurance or Training within a Contact Center environment.Strong understanding of Customer Service operations in the banking or fintech industry.Skilled in call evaluation, feedback delivery, and coaching for performance...

Job RequirementsBachelor's degree in Banking, Finance, Business Administration, Law, or related fields.2–3 years of experience in Quality Assurance or Training within a Contact Center environment.Strong understanding of Customer Service operations in the banking or fintech industry.Skilled in call evaluation, feedback delivery, and coaching for performance...

Job DescriptionAlign & build SOP for Customer Service from end to end.Keeping updated timely and accurate information to CS Agent. Supporting in response to all questions about the process or business information.Maintain customer satisfaction rate, perform analysis of DSAT (bad rating) tickets, and come up with solutions or initiatives to improve...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Overall responsibility for Quality Assurance in a department: - Release quality related documents of local system to QM system of Bosch Service Solution (SO) - Facilitate effective process / tools implementation / delivered quality - Release the quality related data/reports to Dept and delivery...

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**Mô tả công việc**: (Mức lương: Thỏa thuận) QA Role and Responsibilities: - Responsibilities: 1. Regularly review the backlog of agents to find out potential compliance issues/Case handling issues/Process issues, report to leadership team in a timely manner 2. Make recovery call for risky cases to minimize CPE risks, responsible for...

I. Job Accountabilities:1. Audit & Training Planning:Initiate plan and perform training for QA staff & related subjects on newly updates of regulations and checklist.Initiate plan and perform training on audit skills, technical related skills for QA staff and improve QA team's knowledge.Evaluate, remind, and make suggestions for issues that cause unsafety of...