Senior Officer, Servicenow Integration
2 weeks ago
About FWD Group
FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
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FWD Vietnam Technology Company Limited., known as FWD VTC, was set up in 2024 and is part of FWD Group. FWD VTC in Vietnam is one of FWD Group’s office locations serving multiple markets within the Group and employs team members in various functions including Group Technology and Operations, Group Digital & Data and our Centre of Excellence comprising cloud & infrastructure, information security, enterprise architecture and solution delivery.
- Implements computer system requirements by defining and analyzing system problems, designing and testing standards and solutions.
- Develop solution by preparing and evaluating alternative workflow solutions.
- Interact with users for collecting requirements and providing technical solutions.
- Provide guidance for junior developers to complete tasks.
- Get used to the Agile development process and reach the goal of each sprint.
- Implement the requirements by defining and analyzing system problems, designing and testing standards and solutions.
KEY ACCOUNTABILITIES
- Develop clear and concise technical & process documentation.
- Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers.
- Solving complex problems in a highly dynamic and agile environment
- Having a strong focus on code quality and reusability
- Manage the setup, administration and configuration of ServiceNow.
- Assist in the investigation and implementation of ServiceNow improvement projects.
- Perform the full SDLC cycle task, i.e. system design, development, testing, implementation, support, maintenance and enhancement.
- Collaborate with the rest of the ServiceNow COE team, FWD countries/BUs to configure and improve core platform capabilities.
QUALIFICATIONS / EXPERIENCE
- Experience in using either Python or JavaScript is preferred.
- Minimum 4 years’ experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.
- Experience in AWS/Azure will be a plus but not necessary.
CERTIFICATIONS
- ITIL V3/V4 Certification.
- Certified as ServiceNow - System Administrator (CSA)
- Certified as ServiceNow - Application Developer (CAD)
- Certified Implementation Specialist (CIS) - ITSM
- Micro certificate - Integration Hub fundamentals
- CIS - Discovery, CIS - Service Mapping, CIS - Software Asset Management, CIS - Hardware Asset Management will be a plus.
KNOWLEDGE & TECHNICAL SKILLS
- Demonstrating experience working with ServiceNow platform with the component such as ITSM pro, ITOM, IRM, BCM, ITAM, AppEngine
- Experience working in cloud environments like Azure and AWS and the integration with ServiceNOW platform.
- Applies standard methodology, techniques, procedures and criteria.
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes, e.g. GenAI integration with MS OpenAI or NOW Assist in ITSM Pro.
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