Operations Officer/executive

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Contribute towards the smooth and efficient operational management of the Shopping Centre ensuring the comfort and safety of all stakeholders.
- Liaise with Operational Contractors, ensuring the delivery of the highest standard of service within agreed time frames and budgetary limits.
- Ensure all operations undertaken in the Centre conform with both all relevant regulations and any other relevant legislative requirement applicable to those tasks.
- Assist in the development and implementation of the Operations budget.
- Assist in ensuring all of the various operational systems and equipment, surface finishes and surrounds are correctly maintained to the various manufacturers’ and suppliers’ specifications
- Participate in the training of contractor staff such as: cleaners, securities, etc... to deliver superior service in order to meet or exceed customer expectation.
- Keep up to date with the Operational Maintenance Program and the Operational Schedules.
- Assist in the supervision of contractor staff such as: cleaners, securities, etc... and direct them to accomplish all operational functions to agreed standards.
- Advise the Operations Manager on all matters relating to potential improvements to the operations, identifying problems or items of concern where necessary
- Assist in the ordering, coding and tracking of departmental expenditure, ensuring proper delivery, receipt and secure storage of all ordered items.
- Liaise with retailers re operational matters
- Investigate complaints by colleagues, tenants and/or shoppers and ensure that quality standards and service are maintained at all times.
- Support and participate in the implementation of all risk management guidelines for fire and safety regarding operations, including the proper storage of chemicals, paints...
- Assist in the development, implementation & direction of all Emergency and Safety Programs
- Be security conscious at all times whilst working in the Centre, car parks and surrounds
- Perform special projects and other responsibilities as assigned.
- Perform any other duties assigned by the Operations Manager & Associate Director.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 100% Salary Social Insurance
- Personal Insurance after Probation
- 13th Salary, Bonus
- Company Trip
- Discount using Crescent Mall services

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Fluency in Vietnamese and English, both oral and written essential.
- Tertiary qualifications in Facilities Management with relevant Operations Management experience of at least 1 year, working in a similar position or in hotels/hospitality is a plus.
- Advanced knowledge of Building Operations and Facilities Management, a sound understanding of Budgeting and Occupational Health & Safety required.
- Professional Certification as required by Regulation / Law
- Demonstrate Team Leadership and Client Liaison experience
- Proficiency on software programs including but not limited to Microsoft Word, Excel and PowerPoint, in addition to Building Management Systems.
- Wide-ranging exposure to contract management.
- Ability to react quickly in emergency situations and make decisions which may involve the safety of others or a significant amount of money.
- Experience in planning and implementation of Fire & Emergency Procedures
- Ability to recognize problems or safety hazards and act upon same immediately, troubleshooting and implementing advanced problem-solving skills.
- Superior organizational, analytical, reasoning ability, communication, conflict resolution, negotiation and interpersonal skills.
- Solid budgeting and report writing skills

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Hành chính Văn phòng,Hành Chính/Văn Phòng,Quản Lý Sản Xuất

Trung cấp - Nghề
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