E-commerce Supply Planning

Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- The E-commerce Supply Planner plays a critical role in ensuring optimal inventory availability for an e-commerce business managing thousands of SKUs. This position focuses on developing and executing replenishment strategies by leveraging large datasets, historical trends, and sales forecasts. The role requires meticulous attention to detail, strong logical thinking, and advanced data processing skills to maintain balanced stock levels and drive operational efficiency.
- 1.Replenishment Strategy & Execution:

- Develop and implement replenishment strategies using sales forecasts, historical data,
- and demand patterns.
- Create and maintain advanced planning tools to ensure accurate and scalable
- replenishment processes.
- Generate and manage purchase requisitions, resolving discrepancies in pricing,
- quantities, and delivery timelines.
- Collaborate with suppliers to streamline purchase confirmation and ensure timely stock
- replenishment.
- Monitor replenishment accuracy and proactively address gaps to minimize stockouts
- and overstocking.
- 2. Inventory management
- Analyze large-scale inventory data to provide actionable insights for stock optimization.
- Coordinate stock transfers between warehouses to maintain balanced inventory levels
- across multiple locations.
- Work closely with the Warehouse team to ensure accurate and timely physical stock
- movements.
- Identify slow-moving or excess inventory and recommend corrective actions.
- 3. Supplier & Cross-Functional Collaboration:

- Act as the primary point to support replenishment goals.
- Collaborate with cross-functional teams (e.g., Marketing, Business Development, Ops
- KAM...) to optimize supply chain performance.
- Detect and resolve supplier-related issues efficiently to ensure seamless operations and
- customer satisfaction.
- Support ad-hoc projects and requests from the team lead to enhance replenishment
- processes.

**Requirements**:

- Bachelor’s degree in Supply Chain Management, Economics, Business or a related field.
- Minimum of 1-2 years of experience in replenishment planning, supply planning strategy,
- or inventory optimization, ideally in e-commerce, retail, or manufacturing.
- Advanced proficiency in data analysis and processing tools such as VBA, Power Query,
- Python, or similar (required for handling large datasets) is preferred.
- Proven ability to manage and analyze large volumes of data (experience with 20,000+
- SKUs is a plus).
- Exceptional attention to detail and strong logical reasoning skills.
- Excellent communication skills, including strong English listening and speaking abilities,
- to effectively collaborate with regional teams and stakeholders.
- Fluency in written and spoken English, with experience presenting data-driven
- replenishment insights
- Proficiency in MS Office (Excel), Google Sheets
- Proactive mindset with a focus on continuous improvement and adaptability to a
- fast-paced e-commerce environment.
- Strong stakeholder management and problem-solving skills.
- Preferred Skills:

- Experience in e-commerce supply chain dynamics and high-SKU environments.
- Familiarity with demand forecasting tools or inventory management software
- Comfort working with cross-functional teams and external partners in a dynamic setting.