Project Coordinator

**Salary Range**: from 15 to 25** mil VND (net)**

**WHO WE ARE**

**SEADEV** is a digital marketing company that delivers simple, beautiful, affordable web-based marketing and sales solutions to our clients. We measure our success not only in terms of profit, but also in terms of global spiritual impact. As a company, we seek to care for our team members and bring transformation to lives in our community. Over the next 10 years we are laser focused on achieving our targets of growing our business 10-fold, supporting over 500 jobs in 10 developing markets, while positively transforming the communities we work within by giving financially and volunteering our time.

**JOB OVERVIEW**
The **Project Coordinator** will join the **ShedPro** team and report directly to the Project Manager/Product Director. ShedPro has been a major focus for Seadev over the past fours years, with a mission to develop cutting-edge sales and lead generation products catered specifically to shed builders, manufacturers, and dealers in the North American market.

As the **Project Coordinator**, you will play a vital role in ensuring seamless communication and collaboration between the product development team, the US-based Account Manager, and our valued ShedPro clients. Your primary responsibility will be to understand the clients’ business models thoroughly, gain in-depth knowledge of all ShedPro features, and utilize this understanding to set up, maintain, and expand client accounts successfully.

**WHAT WILL YOU DO?**
- **Account Setup and Maintenance**:

- Collaborate with the US-based Account Manager to complete the setup and onboarding process for new ShedPro clients, ensuring a seamless transition to our platform.
- Monitor client accounts, track performance metrics, and identify areas for improvement to enhance client satisfaction and account growth.
- Address and resolve any technical or operational issues/requests raised by clients, escalating critical matters to the appropriate teams as needed.
- **Client Relationship Management**:

- Serve as the main point of contact for ShedPro clients during the maintenance phase and establish strong professional relationships with them.
- Understand clients’ business models, needs, and objectives to tailor ShedPro solutions that align with their requirements.
- Regularly communicate with clients to address inquiries, provide updates, and gather feedback to enhance the client experience.
- **Collaboration and Coordination**:

- Collaborate with the US-based Account Manager to devise effective strategies and plans for client onboarding process as well as account growth and retention.
- Liaise with the product development team to stay up-to-date with ShedPro’s latest features, enhancements, and updates.
- Facilitate smooth communication between the product development team and the Account Manager to ensure timely project delivery and issue resolution.
- **Product Knowledge and Training**:

- Provide training and guidance to clients on ShedPro’s usage and best practices to maximize their benefits from the product.
- **Reporting and Documentation**:

- Prepare regular reports on client account performance, milestones, and potential growth opportunities.
- Maintain accurate documentation of client interactions, requirements, and project updates.

**WHAT DO YOU NEED?**
- Native speaker of Vietnamese, fluent in English (writing, speaking, listening, reading).
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience as a Project Manager, Project Coordinator, Account Coordinator, or similar role, preferably in the software/technology industry.
- Proficiency in using customer relationship management (CRM) software.
- Friendly, personable, goals-driven, and customer-focused.
- Excellent communication and interpersonal skills to effectively engage with clients and cross-functional teams.
- Strong problem-solving abilities and attention to detail.

**Location**:
Danang, Vietnam.

**What you get when you join our team?**:
**1. Bonus & Gifts**:
Year-end bonus, Work anniversary bonus, Referral bonus, Birthday gifts for employees and their children, Wedding anniversary gift, Tet's gift, Baby shower, Commission for bringing new project.

**What you get when you join our team?**:
**2. Healthcare**:
Private Health Insurance & Annual Health Checkup

**What you get when you join our team?**:
**3. Performance & Salary Review**:
Annual assessments to ensure fair and equal pay based on performance results.

**What you get when you join our team?**:
**4. Generous 20 Days off Allowance & Friday off in July and August**:
We work hard and play hard.

**What you get when you join our team?**:
**5. Learning & Development**:
Weekly training & inspirational talks at our Social Forum and English classes.

**What you get when you join our team?**:
**6. Healthy Food & Snacks**:
FREE daily snack and Friday lunch.

**What you get when you join our team?**: