Service Engineer

1 week ago

Thành phố Hồ Chí Minh, Vietnam Công ty Cổ phần Daikin Air Conditioning Full time

**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Technical consultation for field technicians (FTC - Chatbox) - Receive requests from field technicians for technical advice. - Find and resolve problems for field technicians. 2. Technical consulting for customers (Hotline channels) - Technical advice on installation, product features, technical specifications... as well as explanation and support for simple troubleshooting (water leaks, error code check-remote, instructions on how to use the machine), cleaning the filter...) for customers. 3. Enhance technician skills: - Coordinate with the Training Department to study and develop documents related to new features, new products and training of field technicians. - Coordinate with the Human Resources Department to organize classes to improve soft skills and management skills for the Service Department - Coordinate with the Product Marketing Department to organize new product introductions for the Service Department - Organize classes to remind service skills: customer care, technical expertise, service policies... for groups of technicians with low performance 5. Support the nationwide in handling difficult cases, repeated or never-before-seen errors (rare)... 6. Develop appropriate processes for performing services at the construction site. - Minimum 3-5 years of experience in the commercial HVAC industry. - Strong technical skills relevant to HVAC systems and equipment. - Excellent customer service skills with a positive, 'can-do' attitude. - Good at English, both verbal and written. Ngành nghề: Điện / Điện tử / Điện lạnh / Điện công nghiệp Kinh nghiệm: 3 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh **Chức vụ**: Nhân Viên/Chuyên Viên **Hình thức làm việc**: Toàn thời gian **Quyền lợi được hưởng**: - Chế độ bảo hiểm - Du Lịch - Phụ cấp - Đồng phục - Chế độ thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Nghỉ phép năm **Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề **Yêu cầu công việc**: Yêu Cầu Công Việc - Minimum 3-5 years of experience in the commercial HVAC industry. - Strong technical skills relevant to HVAC systems and equipment. - Excellent customer service skills with a positive, "can-do" attitude. - Good at English, both verbal and written. **Yêu cầu giới tính**: Nam/Nữ **Ngành nghề**: Cơ Khí Trung cấp - Nghề Không yêu cầu

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