Client Engagement

Being responsible for Client Relationship Management role for Hanoi new and existing clients.

The responsibilities will be diverse and varying, reliant on work required to be actioned. Responsibilities may include, but are not limited to the following:
1.Due Diligence:

- Perform due diligence processing for new clients, recertification and ad-hoc review, focusing more on CRM’s role.
- Ensure Investigator’s and Skyco’s check each within 1 to 3 business days (depending on complexity of files and work volume between CRM Referential and CAM),
- Coordinate with RM for documents collection
- Contribute to draft policy and procedures and provide feedback from local side.
- Perform safe custody of original KYC and client docs.
- Periodically alert clients on and follow up pending client KYC documentation (e.g. original documents, company stamps, signatures, etc.)

2.Client Referential:

- Manage and maintain updated client referential data related to client accounts in different Referential systems
- Ensure clients requests are properly validated before execution in system.
- Safe-keep and ensure proper procurement and maintenance of client’s documents in vault
- Participate in Referential data remediation exercise
- Participate in Client Referential meetings, projects, system upgrades UAT, SOP review/ streamlining/ enhancements
- Ensure quality client referential reporting, including but not limited to AT2-GCARS reconciliation, dormant accounts, SignPlus GCARS interface, etc.
- Daily check dormant account report 11366

3.Credit Document safekeeping:
Upon the receipt of PDF documents from HCM CEP, print, get initials from Head of ITO Hanoi, get authorized signatures per POA and stamp for credit documents before issuance.

Register the receipt and delivery of original credit documents from/to RM/ARM in internal log sheet and from receptionist in mail registration and verify client’s authorized signatures upon receiving

+ the quantity of received original credit dox

+ status of signatures verified and cross-stamp

+ availability of the date of acceptance for facility letter

+ credit docs under safe keeping

Prepare lodgment for credit documents and safe-keep the original documents in anti-fire safe box

Prepare lodgment for KYC documents and safe-keep them in anti-fire safe box

4.Team Spirit
- Working within a team - with an adaptable flexible approach, coordinate with other team members and with CAM and Client Referential teams regionally.
- Cross back-up within Client Management functions including Due Diligence and Client Referential
- Be open to change and support the vision of working in a fully transversal operation

5.Compliance:

- Contribute to BNPP compliance and operational permanent control framework
- Contribute to the reporting of all incidents according to the Incident Management Systems
- Ensure compliance with Bank’s policies/procedures and regulatory requirements, in particular with regard to the KYC/AML/FS responsibilities and duties, as per relevant policies and procedures.
- Compliant with the Bank’s code of conduct and compliance guidelines
- Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls
- Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate) as soon as an issue is identified.
- Comply with the BNPP IT Security policies
- Anti‐Money Laundering / Financial Sanctions “AML/FS”) related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS‐related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision
- Bring new ideas of enhancements and develop innovations within the department

Competencies (Technical/Behavioural)
- Good knowledge & experience for Credit Activities, Clients Services and on-boarding clients
- Hard-working and high responsibility
- Strong analytical skills with an eye for accuracy and details
- Excellent communication and interpersonal skills
- Committed and high teamwork spirit
- Understanding of client legal/constitutional documents
- Ability to work to tight deadlines
- Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding/recertification process
- Good command of English and Vietnamese