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Reservation Manager

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Hanoi, Vietnam Khách sạn JW Marriott Phú Quốc Emerald Bay Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Administration
- To coordinate office activities to ensure work updates are consistently maintained and all correspondences promptly handled on the same day received.
- To ensure that all reservations are thoroughly reviewed prior to guest's arrival.
- To take charge of special requests and any problems that may arise within the department on a day-to-day basis.
- To develop and maintain an efficient filing system of all correspondence for easy access and retrieval.

Organization
- To fully train staff in all aspects of reservations operations.
- To develop and implement reservation procedures to support the marketing efforts.
- To monitor individual staff performance and conduct periodic performance appraisals.
- To establish tracking mechanisms to capture room nights' production by market segments and geographical origin to allow sales to effectively evaluate and "manage" business sources.
- To initiate procedural changes to maximize staff productivity and further enhance service levels.

Communication
- To conduct and attend meetings as required.
- To coordinate reservation requirements and liase with respective departments on special projects.
- Establish and maintain good relations with corporate accounts, travel agencies, airlines, and other booking sources.
- To constantly update staff and respective departments on room status and selling strategies.

Room Inventory Control
- To constantly review room availability in relation to total rooms sold, and opening and closing categories with a view to maximizing occupancy and revenues.
- To enforce strict cut-off controls and monitor reviews stipulated in group contracts.
- To provide MARSHA with updated room availability to maximize sales opportunities and minimize regrets build-up.
- To manage " freesale " allotments in order not to displace shortlead high-yield.

Revenue Management
- To encourage the reservation staff to take every opportunity to "upsell".
- To manipulate rate categories during tight periods to maximize high yield business.
- To develop rate guidelines based on occupancy levels to maximize sales opportunities during periods of high occupancy.

Forecasting
- To issue weekly forecast to update the respective departments on occupancy levels and arrival/departure schedules.
- To actively participate in the forecast meeting on a monthly basis, covering market segment breakdown by room nights, average rate and revenue.
- To track and establish pick-up trends, occupancy history and market segment development to facilitate the forecasting process.

Others
- To foster a high level of morale amongst the reservations staff
- To assume other duties as delegated by Management.
- To lead the team to cross-sell other revenue areas of the hotel.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 02 months of probation with Full salary

Service charge

Social Insurance
- Attractive remuneration package & 13th-month salary
- Local and International training course
- 05 working days

02 day-off per week
- Duty meal & Uniform provided by the hotel
- Taxi for late-night shift

Free motorbike & car parking
- Cross training & Cross exposure & Task force opportunities
- Associate Appreciation Week

Takecare culture
- Baby born gift

Birthday gift

Marriage allowance

Bereavement allowance
- Annual health check
- Associate special discount for hotel rooms and F&B services at International Marriott properties
- Career path in the most respected and prestigious hotel companies in the world.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Purchasing background

At least 01 years experience at the same position

Fluent English & Strong communication & Service mind

Work well under high pressure

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giám Sát Dịch Vụ,Hành chính Văn phòng

Trung cấp - Nghề
Không yêu cầu