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Ticketing Executive

3 weeks ago

Hanoi, Vietnam Công ty TNHH Begodi toàn cầu Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
**Book the flight ticket**
Book the flight which the Sales Department has ordered or the flight which is suitable for the tour program (for big groups, incentive, luxury, VIP)
- Update the flight in TMS, and set the issue ticket deadline

**Reconfirm ticket**:

- Reconfirm within 24h before the departure flight.
- Get information from the reconfirm table and then check the client’s name, flight, and flight hours compared with operating programs

**Issue tickets**:

- Check the name of clients, the program of Sales, and the flight schedule carefully before issuing the ticket
- Do the payable report on TMS or in Excel

**Send the code booking of Vietnam airlines flights to all Tour Operator**:

- Check clients’ name on the airlines system, get flight information of clients, and compare information with final programs, then send results to all operators
- Inform the responsible Tour Operator if the flight changed

**Monitor, supervise and solve problems arising during the tour**:

- Pre-check services to make sure all services are reserved before clients arrival;
- Monitor, supervise and update information and situation of tourists through the tour guide
- Directly solve problems arising during the tour and take responsibility for any problems arising and any additional costs
- Update the issues in the issue reports and transfer them to the Quality Control Department

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- **Working time & rest**:

- 40 hours per week with flexible time option (8h30 - 12h/morning & 13h30 - 17h30: afternoon; off: Saturday & Sunday)
- 12 days of annual leave entitlement
- Lunch allowance 40/day
- Social Insurance
- **Staff Wellness Program**:

- Annual Medical Checkup
- Personal accident and health insurance 24/24 (AON)
- **Company Events**:

- Motivation Trip.
- Year End Party

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
**1. Competency**

Fluent in English language

Good knowledge of the Tourism field, Hotel and Tourism Management

Good analytical and problem-solving skills and strong decision-making skills

Good presentation skills

Strong communication skills

Strong computer skills (Excel, Word, Outlook)

Strong planning and organisational skills to balance and prioritise work

Self-motivated to learn new concepts and participate in new projects

Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive

**2. Education**

University: Bachelor’s or Master’s in related majors

**3. Experience**

At least one years of experience in aviation services

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Du Lịch,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
1 - 5 năm