Duty Manager-urgently

**Mô tả công việc**:
(Mức lương: Đến 20 triệu VNĐ)
I. OVERALL OBJECTIVE

Under the general direction of the Front Office Manager, provides supportive functional assistance to all departments; interact with guests and members of the community. Coordinate with all departments in the hotel. Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

II. MAIN DUTIES
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems
- Supervises and directs Reception & Bell team personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures VIPs and A/Club club guests receive special attention
- Inspects front of house and back of house regularly for cleanliness and tidiness.
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Provides input for Front Office meetings.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control
- Takes action with the Property Management Systems (OPERA) in emergency situation.
- Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
- Report daily activities in logbook
- Ensures front line staff complies with FIT marketing techniques and maximize sales
- Fully conversant with all hotel emergency procedures
- When on night shift, performs duties per the Night Managers duties
- Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
- Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
1. Salary and Allowances
- Full Salary & monthly Service Charge in probation period
- Support to relocation allowance by ranks
- Home Visit allowance

2. Benefits
- Supported housing staff with full amenities and entertainment area
- Support shuttle bus to Hotel.
- Support for full meals during the work shift and day off.
- Uniforms are provided according to Hotel standards.
- International working environment, joining training courses according standard of Accor.

3. Insurance policy
- Insurance according to the provisions of Labour law
- Suncare Insurance according to the provisions of policy SunGroup

**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng

**Yêu cầu công việc**:

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office and OPERA
- Problem solving and organizational abilities
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
- 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giám Sát Dịch Vụ,Hành Chính/Văn Phòng,Lễ Tân (Receptionist),Nhà Hàng/Khách Sạn

Cao Đẳng
Dưới 5 năm