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Global Operations Data Team Lead

3 weeks ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

**About the Team**:
As the Operations Data Team Lead, you will lead a team of CoreOps Data Specialists to support our Core Ops and Vendor Ops teams. Your role is pivotal in providing strategic direction, overseeing data analysis initiatives, and ensuring the delivery of accurate and actionable insights to support operational decision-making. You will collaborate closely with leadership, stakeholders, and the data team to drive efficiencies, develop robust reporting mechanisms, and continuously improve operational processes through data-driven insights.

**Responsibilities**:

- Lead and mentor a team of CoreOps Data Specialists, providing guidance, coaching, and professional development opportunities.
- Develop and implement data analysis strategies to measure, monitor, and optimize core operational KPIs in alignment with organizational goals.
- Collaborate with Operations and Vendor Ops teams to understand their data and analytics needs, translating requirements into actionable projects for the data specialists.
- Oversee the design, development, and maintenance of databases, ensuring data accuracy, integrity, and accessibility for the team.
- Drive the creation of interactive dashboards and reports, utilizing data visualization tools to present insights in a clear and compelling manner.
- Partner with BI, Data Science, and IT teams to streamline data collection processes, access relevant datasets, and leverage advanced analytics techniques.
- Continuously evaluate and improve internal systems for data processing, cleansing, and storage, implementing best practices and protocols.
- Identify trends, patterns, and opportunities for operational optimization through in-depth analysis of complex datasets.
- Serve as a liaison between the data team and operational stakeholders, ensuring effective communication and understanding of data-driven insights.

**Qualifications**:
**Minimum Qualifications**:

- Minimum of 5 years of experience in data analysis, with at least 5 years in a leadership or managerial role.
- Proven track record of leading data teams to deliver impactful insights and solutions in a fast-paced environment.

**Preferred Qualifications**:

- Expertise in database design, data modeling, and SQL; familiarity with tools such as Excel, Tableau, Power BI, or similar.
- Strong analytical mindset with the ability to translate complex data into actionable recommendations for operational improvements.
- Excellent communication skills with the ability to collaborate effectively across cross-functional teams and levels of the organization.
- Demonstrated leadership qualities, including mentorship, team building, and project management skills.
- Experience in the technology operations, online services, or related industry preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.