IT Support Staff

2 weeks ago

Ho Chi Minh City, Vietnam ICONIC Co,.Ltd. Full time

**Job workplaces**:

- Hồ Chí Minh - Việt Nam

**Job level**:

- N\A

**Job language**:

- Tiếng Nhật, Tiếng Anh

**Job industry**:

- IT - Quản lý mạng, hệ thống & dữ liệu

**Job description**:

- Translate/interpret in Japanese for VNIS tasks:
+ Translate documents/discussion among Vietnam IS members and headquarters.

+ Interpret in periodical/non-periodical meetings between Vietnam IS members and headquarters.

+ Interpret in some meetings of Vietnam members and headquarters.
- Solve IT support requests directly from Cybozu employees.
- Support IT for internal and external events (seminar, workshop).
- Set up PCs (hardware, software) and mobile devices.
- Manage accounts.
- Manage shared IT devices.
- Create IT guides.
- Involve in purchasing procedures and documents.
- Work with service providers.

**Job requirements**:

- Japanese proficiency: N2 or equivalent (ability to explain, analyze and discuss issues in Japanese).
- 1-3 years of experience in IT support or helpdesk.
- Experience in setting up and managing PCs (Windows, macOS) and smartphones (iPhone, Android).
- Basic knowledge about hardware, software.
- Good English in reading and writing.
- Passion and enthusiasm for supporting everyone.
- Willing to learn new things.
- Long-term commitment.
- **Benefit**:
Working with great people in an international-standard and professional environment with great chances to learn new skills and gain valuable experience, receive competitive salary, and a number of

other benefits as follows:

- Flexibility in working space & time: work from home (5 days per month), flextime
- Well-equipped facilities: laptop (Macbook...) & PC with 2 monitors.
- Salary review: twice a year.
- Opportunities to go on business trips to Japan, China, US
- Generali Global medical insurance: support 100% for employees and 50% for 2 family members.
- Generali Income compensation insurance.
- Generali Death & disabilities insurance.
- Support for Japanese/English study/exam and skill training.
- Unlimited support for events/parties/club activities.
- Support for team building activities.
- Creative & young working space.
- 2 additional annual leaves issued by company besides ones pursuant to labor law.
- 5 days of refresh holiday after every 5 consecutive working years.
- Fixed bonus: 13th-month salary.
- Other bonus: depends on Company’s annual turnovers.
- Annual MVP award.
- Annual company trip.

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