Technical Service Assistant Manager

5 days ago

Ho Chi Minh City, Vietnam Talentnet Full time

$2,000 - $2,400 - Real Estate/Property & Construction **RESPONSIBILITIES**: - Improve customer service satisfaction of all channels in Asian key markets excluding China. - Develop service force in the territory, build up service network along with business expansion needs. - Provide technical support and training in territory, ensure the local team possess adequate. - Knowledge and competence on installation, usage, repair and maintenance, etc. - Field service management to ensure in-time service and parts delivery. Hands on service wherever there is no local service force. - Project management on KA projects. - Set up warehouse and manage spare parts. Maintain safety stock with Min/Max tools. - Coordinate and handle customer complaints in the region; work with China CQ team on quality issue’s feedback and solutions provide. - Storage and translation of technical data, and to follow the list of products/ specs on website and work with factories to update full product/specs (-> support the role of Product Marketing) - To perform the reporting including routine technical report, technical data analysis, and other basis technical service - Other works assigned by superiors. **REQUIREMENTS**: - Bachelor’s degree, Mechatronics or engineering background. - At least 5years of technical service experience in similar industries, Kitchen and Bathroom product industry is preferred. 3 years of team management is preferred. - Possess or be able to learn K&B knowledge and be willing to do hand-on service. - Be able to understand basic Mechanical Structure Drawing and Circuit Diagram - Able to use Auto-cad software to illustrate or quick sketch to present the solutions on the soft drawings, 3D view capability is a bonus. - Good English in written and oral communication. Chinese capability is a big bonus. - Willing to travel in AEC territory frequently. **For more information, please contact**: - Ms. Vo Nguyen Bach Ngan (84) 6291 4188 - Ext: 530

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