Technical Service Manager

1 week ago


Ho Chi Minh City, Vietnam 40HRS Full time

Responsible for leadership and direction for the Technical Service Team daily work in construction sites.
- Work close with Sales Manager for consulting about products feature and how going on products development, including:

- Product Presentations
- Prototype and New Product Installations
- Product Support including Technical Sales Data, Product Bulletins, and Competitive Product Information/Analysis
- Provide input on definition and design of new products
- Trade Show Participation, including set-up/tear-down and working the show
- Prepare and Provide Product Training, including but not limited to features, benefits, installation, troubleshooting, and maintenance to Dealers/Builders/End-Users/Influencers and Sales Staff
- Provide Phone and Field Technical Support to any/all sales channel partners as required
- Record and respond in a timely manner; according to frameworks established by the Business Unit that meet or exceed the customer’s desires
- Coordinate with Inside Sales for shipment of warranty or replacement parts; following established procedures for removing parts from stock and/or procurement of parts
- Create and Maintain Product Manuals as they relate to technical specifications and installation Changes processed through an ECO-type of process for recording and communication
- Make Warranty Recommendations in cases which fall outside warranty timeframes and guidelines
- Maintain Service Call Logs and Records according to established procedures
- Set up and put into implementation SOP, Work Instruction based on the requirement of each type of products.
- Can be analyze and computed costing of products so that bringing the best quote for customers.
- Organizing and arranging operation job site of technical services team how control and optimize resources to ensure meet KPI, incase.
- Very good in fluently and professionally reading auto feeding design drawings as well as ventilation to enhance in growth up and developing of Pigs bringing highest efficiency.
- Very good in negotiating and consulting to customers about the best method for installing system with high quality products and optimize costs.
- Monitoring & supervising construction site on progress at mean time remind and guideline to third party contractor ensure implementation job be in commitment as signing contract.
- Always ready the training courses for technical staff to face with any emergency preparation plan.
- Coordinate and work with General Manager to make plan, organize, control the manufacturing activities according to the Business plan, Purchases of materials with accuracy feature of products.
- Have vision and core with new products for recommend to customer how is going on efficiency and economical.
- Always seeking and improving feature of products which its may be competition with products of competitor.
- Play a significant role in continuous improvement efforts; including but not limited to identifying/ developing internal and/or external product/service source(s), software, or other tools to improve the business.
- Coordinate with General Manager to consulting with plan to set up or expanding the factory scope of new products line (if any).
- Other tasks assigned by VP/General Manager

**Job Requirements**:

- Two Year Certificate minimum in electronics, computer science, mechanical or related field
- Two to four years of industry experience
- Strong understanding of equipment functionality from network /systems /software perspectives. Agriculture or farm related equipment experience preferred
- Ability to read and create drawings/electrical schematics via CAD or other equivalent software - Experience working with companies outside the United States would be a plus
- Experience in on-site training of company staff, customers and distributors
- Proven project management and communication skills
- Team player with the ability to interact with other personnel, and with other cultures
- Ability to travel as needed, not expected to exceed 30% overnight travel
- English language preferred



  • Ho Chi Minh City, Vietnam RMIT University Full time

    Overview: RMIT is a leading multi-sector university of technology, design and enterprise with more than 91,000 students and 11,000 staff globally. We offer postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways. Our purpose is to offer life-changing experiences for our students, and...


  • Ho Chi Minh City, Vietnam Talentnet Full time

    $2,000 - $2,400 - Real Estate/Property & Construction **RESPONSIBILITIES**: - Improve customer service satisfaction of all channels in Asian key markets excluding China. - Develop service force in the territory, build up service network along with business expansion needs. - Provide technical support and training in territory, ensure the local team possess...


  • Ho Chi Minh City, Vietnam Kemin Full time

    Overview: **Overall Function**: To ensure that Kemin’s Vietnam consolidated sales revenue and expense budgets are met or exceeded through effective coordination and management of the technical efforts in collaboration with the team in Kemin Vietnam office. To be responsible for support sales activities especially for key sales projects with key customers...


  • Ho Chi Minh City, Vietnam Kemin Full time

    Overview: **Overall Function**: To ensure that Kemin’s Vietnam consolidated sales revenue and expense budgets are met or exceeded through effective coordination and management of the technical efforts in collaboration with the team in Kemin Vietnam office. To be responsible for support sales activities especially for key sales projects with key customers...


  • Ho Chi Minh City, Vietnam Talentnet Full time

    **RESPONSIBILITIES**: - Improve customer service satisfaction of all channels in Asian key markets except China; - Monitor and propose to improve and establish the service process in the region; - Technical support/training for sales and dealers in the region; - Responsible for AD's daily support especially such as products instruction, daily maintenance,...


  • Ho Chi Minh City, Vietnam Talentnet Full time

    Negotiable **RESPONSIBILITIES**: - Improve customer service satisfaction of all channels in Asian key markets except China; - Monitor and propose to improve and establish the service process in the region; - Technical support/training for sales and dealers in the region; - Responsible for AD's daily support especially such as products instruction, daily...


  • Ho Chi Minh City, Vietnam Live Payments Full time

    **Incident Manager/Technical Service Manager ($2000)**: Live Payments - Ứng Tuyển System Admin English - Đăng nhập để xem mức lương - 244 Cống Quỳnh, Pham Ngu Lao Ward, District 1, Ho Chi Minh- Xem bản đồ- Linh hoạt- 3 giờ trước **3 Lý Do Để Gia Nhập Công Ty**: - Attractive Salary + Bonus - Premium healthcare package...


  • Ho Chi Minh City, Vietnam Focus Consulting Full time

    **Technical Services Manager (Swine)** - collecting, analyzing and providing relevant veterinary scientific information to the company field force staffs, its customers and other stakeholders - Build and maintain a broad network with Local and international Key Opinion Leader - Coordinate, execute specialized technical support services, training to the...


  • Ho Chi Minh City, Vietnam BASF Vietnam Co. Ltd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Ho Chi Minh City, Vietnam Totalenergies Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - JOB DIMENSIONS To be responsible for all technical and training affairs for Industry, IOEMs mainly together with Automotive and Motor cycle lubricants for Total Energies brand. - ACTIVITIES 1. Strictly follow the company HSE standard in daily work. 2. Online Technical Support: Provides product...


  • Thành phố Hồ Chí Minh, Vietnam DKSH Full time

    Location: Ho Chi Minh, VN, VN- Global Business Unit: HEC- Job Function: Engineering- Requisition Number: 170092- Description: **Job Summary**: - Builds and maintains relationships with customers to retain and develop customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on...


  • Ho Chi Minh City, Vietnam Faro Recruitment Vietnam JSC Full time

    [HCM - VIETNAM] - URGENT LOOKING FOR - TECHNICAL SERVICE COORDINATOR Working for a foreign High Technology Group Working location: Ho Chi Minh City - Vietnam Salary up to 3,000$ Gross - Phone: 0987083864 - Hong (zalo) (Product training will be provided) TECHNICAL SERVICE COORDINATOR Main duties: - Technical clarification of inquiries in coordination...


  • Ho Chi Minh City, Vietnam Talentnet Full time

    $3,000 - $3,500 - FMCG **RESPONSIBILITIES**: - Define work methodology to be used by the commercial and technical teams or clients and trains the commercial team on appropriate use. - Coordinate the mapping of all the technical solutions in a business, country or region to ensure the development of value solution packages. - Generate tools to support the...

  • Technical Manager

    3 weeks ago


    Ho Chi Minh City, Vietnam Amanotes Full time

    As a Technical Manager, you will drive technical planning and execution on a cross-functional development team to build, launch, and support all solutions to Amanotes music-tech needs for an Enterprise scale system to distribute music to a huge number of users - You will balance strategic and tactical direction to deliver and maintain stable, scalable,...


  • Ho Chi Minh City, Vietnam CFC Full time

    **Job Description**: - Analyzer installation, commissioning, repair & trouble shoot - Analyzer technical supports to sales team/clients - Technical clarifications of Analyzer/Electric Control Panel for sales team/clients - Basis Design P&ID, Layout of Analyzer System to sales team/clients - Basis Design P&ID, Layout of Electrical Control Panel with or...


  • Ho Chi Minh City, Vietnam CFC Full time

    Analyzer installation, commissioning, repair & trouble shoot - Analyzer technical supports to sales team/clients - Technical clarifications of Analyzer/Electric Control Panel for sales team/clients - Basis Design P&ID, Layout of Analyzer System to sales team/clients - Basis Design P&ID, Layout of Electrical Control Panel with or without VFD to sales...


  • Thành phố Hồ Chí Minh, Vietnam Mapletree Investments Pte Ltd Full time

    This position will be responsible for leading the team in the area of maintenance, repair and renovation of the mechanical and electrical systems in the buildings.You will manage service providers to implement rectification works, and assist in overseeing all M&E upgrading projects in compliance with building safety requirements and...


  • Ho Chi Minh City, Vietnam DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people...


  • Ho Chi Minh City, Vietnam CFC Full time

    **Job Description**: - Analyzer installation, commissioning, repair & trouble shoot - Analyzer technical supports to sales team/clients - Technical clarifications of Analyzer/Electric Control Panel for sales team/clients - Basis Design P&ID, Layout of Analyzer System to sales team/clients - Basis Design P&ID, Layout of Electrical Control Panel with or...


  • Ho Chi Minh City, Vietnam CFC Full time

    Analyzer installation, commissioning, repair & trouble shoot - Analyzer technical supports to sales team/clients - Technical clarifications of Analyzer/Electric Control Panel for sales team/clients - Basis Design P&ID, Layout of Analyzer System to sales team/clients - Basis Design P&ID, Layout of Electrical Control Panel with or without VFD to sales...