Technical Service Manager

Responsible for leadership and direction for the Technical Service Team daily work in construction sites.
- Work close with Sales Manager for consulting about products feature and how going on products development, including:

- Product Presentations
- Prototype and New Product Installations
- Product Support including Technical Sales Data, Product Bulletins, and Competitive Product Information/Analysis
- Provide input on definition and design of new products
- Trade Show Participation, including set-up/tear-down and working the show
- Prepare and Provide Product Training, including but not limited to features, benefits, installation, troubleshooting, and maintenance to Dealers/Builders/End-Users/Influencers and Sales Staff
- Provide Phone and Field Technical Support to any/all sales channel partners as required
- Record and respond in a timely manner; according to frameworks established by the Business Unit that meet or exceed the customer’s desires
- Coordinate with Inside Sales for shipment of warranty or replacement parts; following established procedures for removing parts from stock and/or procurement of parts
- Create and Maintain Product Manuals as they relate to technical specifications and installation Changes processed through an ECO-type of process for recording and communication
- Make Warranty Recommendations in cases which fall outside warranty timeframes and guidelines
- Maintain Service Call Logs and Records according to established procedures
- Set up and put into implementation SOP, Work Instruction based on the requirement of each type of products.
- Can be analyze and computed costing of products so that bringing the best quote for customers.
- Organizing and arranging operation job site of technical services team how control and optimize resources to ensure meet KPI, incase.
- Very good in fluently and professionally reading auto feeding design drawings as well as ventilation to enhance in growth up and developing of Pigs bringing highest efficiency.
- Very good in negotiating and consulting to customers about the best method for installing system with high quality products and optimize costs.
- Monitoring & supervising construction site on progress at mean time remind and guideline to third party contractor ensure implementation job be in commitment as signing contract.
- Always ready the training courses for technical staff to face with any emergency preparation plan.
- Coordinate and work with General Manager to make plan, organize, control the manufacturing activities according to the Business plan, Purchases of materials with accuracy feature of products.
- Have vision and core with new products for recommend to customer how is going on efficiency and economical.
- Always seeking and improving feature of products which its may be competition with products of competitor.
- Play a significant role in continuous improvement efforts; including but not limited to identifying/ developing internal and/or external product/service source(s), software, or other tools to improve the business.
- Coordinate with General Manager to consulting with plan to set up or expanding the factory scope of new products line (if any).
- Other tasks assigned by VP/General Manager

**Job Requirements**:

- Two Year Certificate minimum in electronics, computer science, mechanical or related field
- Two to four years of industry experience
- Strong understanding of equipment functionality from network /systems /software perspectives. Agriculture or farm related equipment experience preferred
- Ability to read and create drawings/electrical schematics via CAD or other equivalent software - Experience working with companies outside the United States would be a plus
- Experience in on-site training of company staff, customers and distributors
- Proven project management and communication skills
- Team player with the ability to interact with other personnel, and with other cultures
- Ability to travel as needed, not expected to exceed 30% overnight travel
- English language preferred