Sales Support/ Customer Support

**Company Overview**:
At **TechX**, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today’s digital landscape. With a strong focus on **Cloud Transformation (AWS)**, **Data Modernization**, and **Generative AI**, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.

We specialize in **banking and financial services, retail, manufacturing, and transportation**, delivering impactful solutions that address industry-specific challenges and significant market shifts.

Together, we’ll build a future where innovation knows no limits.

**Role Overview**:
We are looking for a **Sales Support/**Customer Support** who will play a key role in ensuring seamless execution and post-sales success for our top enterprise clients. This role is ideal for someone who is **organized, detail-oriented, and customer-focused**, with strong coordination and communication skills. You will act as a vital connector between clients and internal teams (Product, Delivery, Engineering), helping to maintain alignment and ensure client satisfaction across the entire customer journey.

**Key Responsibilities**:
**1. Client Support & Coordination**:

- Follow through on key post-sales activities including: meeting notes, document handovers, action tracking, and project updates
- Coordinate closely with internal teams (BA, PM, Developers) to ensure customer commitments are met
- Log and manage all customer communications and timelines in CRM and other tools

**2. Communication & Relationship Management**:

- Maintain clear and professional communication with enterprise clients (banking, aviation, fintech, etc.)
- Serve as a reliable point of contact for operational updates, helping clients feel supported and informed
- Represent TechX’s service excellence and contribute to long-term client trust

**3. Internal Collaboration**:

- Partner with Account Managers and Sales Coordinators to ensure a seamless customer experience
- Provide feedback to improve delivery processes and documentation
- Collaborate on special projects and prepare client proposals, **bidding documents**, and other client-facing materials

**4. Process & Execution Discipline**:

- Ensure workflows, documents, and CRM records are properly maintained
- Operate with a “no task left behind” mindset — small details matter
- Take ownership of checklists, delivery deadlines, and team schedules

**Key requirements**:

- Bachelor’s degree**in Business, Marketing, IT, or related field
- **2+ years of experience** in **Customer Support, Sales Support, Key Account Management, Project Coordination, or Enterprise Support**
- Familiarity with CRM systems, document workflows, and collaborative tools
- Strong** attention to detail** and ability to manage multiple timelines and priorities
- Experience working with large **clients**in banking, aviation, and insurance.

**What We Offer**:

- **Innovative Environment**: A dynamic and collaborative work environment where innovation is encouraged.
- **Professional Growth**: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.
- **Competitive Package**: Competitive salary and benefits package
- **Impactful Work**: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success.

**Join Our Team**

If you are ready to make an impact and drive meaningful outcomes, we invite you to join us on this exciting journey.