Sr. Manager, Production Operations

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit **Our People**page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

**Primary Purpose**:
The Sr Manager, Production Operations is responsible for all aspects of SPs’ Quality, Manufacturing, and CSR performance of Assigned Service Provider/s, supporting Tapestry Strategies and the Operations Mission Statement.

**The successful individual will leverage their proficiency in production operations**to**:

- Be accountable for all Production Operations related activities within the assigned SPs.
- Be accountable for the proper and timely communications to the appropriate parties on any Quality, Production, and CSR issues and accountable for the implementation of Tapestry mandated corrective actions.
- Drive the Tapestry strategies across to build strong and effective cross-functional relationships with the service provider.
- Lead and manage the SPs to exceed expectations as a high-performance supplier.
- Ensure maximum effort is put toward preventative measures and early awareness of prospective quality issues, both in the conceptual and manufacturing process.
- Drive recommendations to improve the process, record keeping, and resulting actions in SP’s quality assurance systems.
- Work with SPs to ensure they have the most suitable structure and strength of staff across all areas of production operations including quality enforcement and assessment.
- Drive the resolution of all production-related issues and takes ownership of consistent execution and delivery of Monthly Production Plan for assigned SPs.
- Influence assigned SPs and drives implementation of lean manufacturing techniques to maximize productivity.

**The accomplished individual will possess**:

- Degree holder with a minimum of 8 years working experience in footwear, or related product line.
- With at least 2 years or above in managerial level gained from well-established companies.
- Strong in sourcing, and working closely with vendors in all levels, with in-depth knowledge of all aspects of technical production.
- A good team player and motivator with well-honed leadership skills.
- Down-to-earth approach that nurtures and empowers the team.
- Have the intellectual breadth and dexterity to think strategically and operationally in equal measure.
- Good data analysis skills, and strong communication in written & oral both English and preferably Mandarin (preferrable).
- Must have MS Excel function skills, and knowing SAP system is plus.
- Excellent communication skills with the ability to communicate across all levels from factory Floor to Board level.
- A pioneer in Change Management with the ability to transfer strategic policy into operational success.
- Innovative approach with the ability to implement innovative projects within SPs and roll them out globally.
- Understand and protect the integrity of the Brand ensuring SPs comply with Tapestry Operations Strategy.
- Have a continuous improvement mentality and drive this through the SPs.

**Our Competencies for All Employees**
- **Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- **Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- **Dealing with Ambiguity**: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on