Product Operations Lead

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Position Overview

Role Focus: Lead product operations for the Overseas Business Division with a clear mission to standardize, optimize, and scale operations across multiple countries.

Strategic Importance: A critical leadership role in driving both operational efficiency and business growth internationally.

Challenge: Bridging fragmented, localized workflows into a cohesive, scalable global operations system.

Key Responsibilities

Promotion of standardization and optimization of operational processes:
Analyze product operations in each country in detail and identify current issues.

Develop operational flows and definitions, and draft workflows.

Work closely with related teams (product, development, sales, accounting, etc.) to promote standardization and optimization of operational processes.

Lead the improvement of various operational processes, including inventory management, product management, customer support, and accounting coordination.

Identification and resolution of operational issues:
Monitor daily operational status and actively identify potential issues and inefficiencies.

For identified issues, determine root causes and consider and propose practical solutions.

Lead the implementation of solutions and maintain a continuous improvement cycle while verifying effectiveness.

Management and support of operations staff in each country:
Support the work of operations staff in each country and provide instructions, guidance, and training to maximize their performance.

Establish a monitoring system for operations staff in each country to track progress and identify issues.

Build good relationships with operations staff in each country and promote collaboration through smooth communication.

Support the incorporation of operational definition quality as an evaluation criterion in the assessment system for operations staff in each country, and contribute as one of the evaluators.

Product understanding and improvement proposals:
Develop a deep understanding of each of our products and make improvement proposals from an operational perspective.

Collaborate with the product team to contribute to product improvements that consider operational ease.

Reporting and coordination with stakeholders:
Create regular reports on operational status, issues, and improvement measures, and share them with management and related teams.

Maintain close coordination with each team in the Overseas Business Division and with the Japanese headquarters to promote the development of an operational system from a global perspective.

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th payment
Healthcare Plan for employee
New Macbook for each employee

At least 15 AL days/year (including 3 days for summer) +1 day AL for every work anniversary (maximum 5 days)

Full salary insurance coverage with Private health insurance package

Allowed flexible working hours with Flexible day-off request

Salary review TWICE a year

Equipment provided includes Macbook and widescreen monitor

13-month bonus

Annual heath check at D.Y.M Center

Transportation fee per month

Culture:
Welcome gift with giftee T-shirt & stickers

Ergonomic chairs applied to all employees

Flexible working areas between office area & playing area

Access to PS games/ board game during leisure time, free snack / tea/ coffee

Oversea company trip / Monthly Company e-Gift / Birthday Gifts

Monthly lunch / dinner / team gathering

Development & Career Growth:
Dev Training

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
More than 5 years of practical experience in product operations in multinational environments, including overseas locations, or equivalent roles.

Rich experience in defining, standardizing, and optimizing operational processes.

Experience leading the entire process from identifying operational issues to considering solutions, implementation, and effectiveness verification.

Experience in managing or developing team members as a team leader or in an equivalent position (direct management experience is not required, but teaching and development experience is valued).

High communication skills and EQ that enable smooth communication and relationship building with members from different cultural backgrounds.

Logical thinking and problem-solving abilities.

High level of ownership and strong commitment to standardizing operations and strengthening systems across overseas organizations.

Business-level or higher English proficiency (reading, writing, conversation). Japanese language ability is a plus.

Preferred (Nice-to-Have)

Experience in startups or high-growth companies

Project management background

Data-driven decision making

Experience with SaaS or E-Commerce platforms

What we offer:
**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Giao Nhận Hàng,Kho Vận,Quản Lý Sản Xuất,Sản Xuất/Lắp Ráp/Chế Biến

Trung cấp -