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Guest Service Supervisor
2 weeks ago
**_“The world is yours with Meliá”_** Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. **Discover some of the benefits we offer**: - **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. - **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. We are seeking a Guest Service Supervisor to join our team at Meliá Serenity Cam Ranh Beach Resort, based in Cam Lam, Khanh Hoa (Vietnam). **MISSION** The Guest Service Supervisor is responsible for overseeing the daily operations of the Guest Service team, ensuring smooth coordination with other departments, and delivering exceptional guest experiences. This role is committed to achieving the highest standards of guest satisfaction and service excellence. **MAIN RESPONSIBILITIES** - Collaborate and anticipate with other departments to avoid complaints; - Front line to meet and assist the guests with any enquiry and booking assistance; - Respond and resolve any guest’s complaints in collaboration with other HODs; - Improved the GSS and NPS through increasing the numbers of comments in online sources; - Promote, capture and increase the number of Melia Rewards; - Drive upselling initiatives to maximize revenue opportunities; - Contribute ideas for service improvements and innovation plans **REQUIREMENTS** - Bachelor’s degree in Tourism, Hospitality Management, Marketing, or a related field (preferred); - Strong communication and interpersonal skills; - Proactive problem-solving abilities; - Excellent organization and planning skills; - 2 years in a similar position in the hospitality industry; - Fluency in Vietnamese (written and spoken); advanced English required. A third language is an advantage. **At Meliá we are all VIP** - At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._ - We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._ - Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to al our collaborators, we make it possible._ To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**“, follow us on: **INSTAGRAM** -**TIKTOK**-**LINKEDIN** -**INDEED** -**GLASSDOOR
