Service Management

2 days ago

Hải Dương, Vietnam Ford Motor Company Full time

**Internal**:
Ford Motor Company employees (FVL & Regional / Global)
- **External**:
Ford Dealers, Business Partner/Contractor and Vendor
- Excellent analysis and communication skills in English + Vietnamese.
- Proficiency in Web and Mobile programming languages such as Python, C++, Java, etc...
- Knowledge of database management systems (e.g., SQL, MS Access).
- Have knowledge and experience with Office 365 products.
- Power Automate, RPA, MS Forms, Power Apps, and MS Access.
- Familiarity with SharePoint for document management and collaboration.
- Have experience in software development.
- Understanding of software development life cycle and version control systems.
- Smooth communication with strong teamwork, can lead and manage projects.
- Critical thinking and Problem-solving.
- Have a spirit of eagerness to learn new knowledge and always innovate at work.

**PREFERENCE**
- 0-5 years of relevant experience.
- A talented newly graduated engineer with a strong track record in research and active participation in IT projects.

**1. Renewal/procurement**

**-**Interact with suppliers and others within systems engineering communities to implement-support and run procurement of infrastructure renewal processes (PC, server, network, voice )

**2. Helpdesk/Support end users and Plant Floor System/SLA**

**-**Manage the availability of the infrastructure (e.g. hardware, systems software, operating systems, storage...) for the business customers as per the agreed SLA.
- Be the first level of contact for the business customer Incidents.
- Coordinate with the central support teams to get the right level of support required for the customers.
- Make sure the customer infrastructure incidents are managed and resolved in the stipulated SLA.
- Responsible for supporting the infrastructure verticals like Deskside services/Networks/Voice/Server/Printer/PC/Storage-Backup/Office Facility and datacentre.
- Manages and leads escalated support and problem resolution activities for system hardware, software, and/or operating systems.

**3. Change Control/Operation/Maintenance**
- Report the metrics for the infrastructure components on Availability/Capacity/issues/risks/scalability.
- Be the hands and feet support for the global teams in fixing issues and changes.
- Work closely with the other teams for any planned and unplanned outages/ changes in the local infrastructure.

**4. Support project-implementation**
- Support Implement next versions for existing operating systems, system software, hardware, and/or tools within current architecture.
- May interact with suppliers and others within systems engineering communities and may influence the direction of technologies.

**5. Processes/procedures/guidelines**

**-**Responsible for improving the services by continual improvement process.
- Provides technical mentoring to team members.

**6. Security Controls**
- Ensures that appropriate security and controls are instituted within department (e.g., GRC, audit follow-up)
- Develop support guidelines, processes, and procedures for operation.

  • Assistant Restaurant Manager

    2 weeks ago

    Bình Dương, Vietnam Pizza 4P’s Full time

    4P’s, có trụ sở chính tại Sài Gòn, Việt Nam. Nhà hàng chính của chúng tôi, Pizza 4P’s, có 39 cửa hàng tại Việt Nam và quản lý các thương hiệu nhượng quyền toàn cầu như IPPUDO và ABOUT LIFE COFFEE BREWERS. Các sản phẩm cốt lõi của chúng tôi là thực phẩm và đồ uống, đặc biệt là...

  • Flamingo Cát Bà Resorts]

    6 days ago

    Hải Phòng, Vietnam Flamingo Hospitality Management Full time

    [FLAMINGO CÁT BÀ RESORTS] - GIÁM SÁT PHỤC VỤ TẠI PHÒNG (ROOM SERVICE SUPERVISOR) **Hạn nộp**: 15/05/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Huyện Cát Hải - Hải Phòng Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du...

  • Customer Service

    2 weeks ago

    Bình Dương, Vietnam CÔNG TY TNHH CEI INTERNATIONAL INVESTMENTS (VN) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Support/co-ordinate the following area for existing customers. - Quotation - Before and after sales service. - Provide customer service and program management. - Conduct customer satisfaction survey. - Monitoring customer feedbacks 2. Provide RFQ service for existing and potential customers. -...

  • Customer Relationship Management Officer

    1 week ago

    Hải Dương, Vietnam Công Ty TNHH Công Nghệ Welco Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) ** Job Responsibilities: - Customer Service, Customer order/forecast and shipment handling - Follow up customer's request and timely response - Data entry and maintenance, reports handling accurately and timely - Demand and forecast analysis and reporting - Good in communication and team work -...

  • Senior Sales and Marketing Manager

    22 hours ago

    Tỉnh Hải Dương, Vietnam NTI Nanofilm Full time

    Nanofilm, listed on the Mainboard of the Singapore Exchange, is a leading provider of nanotechnology solutions in Asia, featuring its own proprietary technologies. Our products and services are integral to the smooth functioning of many technologies and tools essential to modern life. Our solutions serve as key catalysts, enabling our customers to achieve...

  • Sme & Household Relationship Support Staff (40001652)

    2 days ago

    Hải Dương, Vietnam Techcombank Full time

    22 Sept 2025 **SME & Household Relationship Support Staff (40001652)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The person in charge of the position is responsible for: - Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter...

  • Laboratory Engineer

    11 hours ago

    Hải Dương, Vietnam UL Solutions Full time

    Follows complex defined test plans and datasheets with necessary supervision /support. - Evaluates test performance and sample operation to properly evaluate test results. - Records and explains test results and completes test report. - Serves as Project Lead for simple test programs as assigned with the necessary assistance. - Communicates project status...

  • Quality Engineer

    11 hours ago

    Hải Dương, Vietnam UL Solutions Full time

    To ensure effective process and business performance, under mínimal supervision, works with local operations and other staff to identify issues, conduct root cause analysis, and develop and implement corrective actions. - Takes an active role in helping drive continuous improvement by developing quality metrics, including Statistical Process Controls, and...

  • Laboratory Leader

    2 days ago

    Hải Dương, Vietnam UL Solutions Full time

    Effectively manages the team’s daily operations, guiding project decisions and opportunities within a matrixed organization. Supports the COU Business Manager and Lab Manager in setting performance goals and financial objectives (revenue, profit, enterprise value). Continuously monitors resource availability and delegates tasks as needed to ensure timely...

  • Representative Field Sales

    2 weeks ago

    Hải Dương, Vietnam DKSH Holding Ltd Full time

    Location: Hai Duong, VN, VN - Global Business Unit: CG - Job Function: Sales - Requisition Number: 188567 - Description: **Job Summary**: Sell products/services to achieve sales targets for assigned businesses/territories and overall business objectives **General Responsibilities**: - Support superior in managing day-to-day operating expenditures against...