Specialist, Collection Service Unit
4 days ago
**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**
**Working Arrangement**
Hybrid
Assist in working and supervising the daily operation of the HN collector team
- Distribute, restore and filing Premium Schedule using Mobile Web reports for reference/audit requirements.
- Supervise and speed up collector’s productivities through by checking working schedule and premium schedule.
- Control report and receipt to make sure all premiums collected should be submit to company during the time
- Management and editing forms using for Collection Service Unit.
- Conduct weekly meeting with collectors to disseminate working result and information about all activities of CSU and company regulations.
- Assign/adjust collectors depend on job enquiry at that time.
- Monitor all activities about printing and distribution receipt at Collection Service Unit in HN
- Control operations of receipt counter like: printing and distributing receipt and periodically checking.
- Monitor collector’ service quality through by random check returned receipt
- Contact with other departments to complete process related to collection as well as administration.
- Inform and frequency updates to Management board of CSU all information about collection activities, administrative procedures or problems (if any).
- Recruiting, Training and Discipline
- Analyze figures and reports in order to raise collection rate or improve productivity.
- Conduct training course periodically to exist collector for improving service quality.
- Monitor performance of collector and suggest suitable judgments.
- Handle cases of discipline of collector violation regulation.
- Others
- Management and using equipment provided by the company in compliance with company regulations.
- Attend training course or support colleagues as requirements.
- Consider to enhance process, function, and system.
- Participate in new product testing, function and system enhancement and join the projects assigned by department
**Job Requirements**:
- University Degree/College
- Minimum 2 - 3 years work experience in life insurance
- Good communication skills
- Strong interpersonal skills and ability work with people at all levels in an organization
**About John Hancock and Manulife**
**Manulife is an Equal Opportunity Employer
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