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Assistant IT Project Manager, Application Management

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Liberty Insurance Pte Ltd Full time

**JOB SUMMARY**

**JOB DUTIES**
**Team Leadership and Management**
- Define and allocate team resources effectively to achieve departmental goals and service level agreements (SLAs).
- Conduct regular team meetings, and one-on-one coaching sessions.
- Foster a collaborative and positive team environment conducive to high performance.

**Operational Support**
- Monitor and evaluate testing quality to ensure delivery quality
- Ensure adherence to ITIL best practices and relevant industry standards.

**Stakeholder Engagement**
- Manage escalation paths and ensure timely communication of critical issues to relevant stakeholders.

**Disaster Recovery & Business Continuity and Documentation**
- Assist with testing and validation of recovery procedures.
- Ensure compliance with organizational policies, security standards, and regulatory requirements.

**JOB REQUIREMENTS**
- Proficient in IT service management tools and frameworks, such as ITIL.
- Experience with cloud platforms like AWS.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong leadership and interpersonal communication skills.

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