Guest Services Assistant

**OVERVIEW**:

- Location: HPH - Hải Phòng, Vietnam
- Department: Guest Services Department
- Entity: TAA Thai AirAsia
- Status: Full-time

**JOB DESCRIPTION**:
**YOUR ROLE AS A: Guest Services Assistant**

You'll be the friendly face our guests remember As a Guest Services Assistant, you'll ensure a smooth, safe, and welcoming experience for everyone on the ground, making their journey with us a breeze.

**WHAT YOU’LL CHAMPION**:

- Seamless Check-in: Effortlessly verify documents, issue boarding passes, and manage luggage with precision.
- Guest Support: Provide top-notch assistance to all passengers, including those with special needs, for easy boarding and deplaning.
- Document Management: Handle essential travel documents efficiently, ensuring everything is in order.
- Security Champion: Conduct mandatory security checks and ensure all procedures are followed to keep everyone safe.

**WHO YOU ARE**:

- Friendly & Professional: You're approachable, mature, and dedicated to excellent service.
- Detail-Oriented & Organized: You handle documents and tasks with meticulous attention.
- Great Communicator**:You speak English and Vietnamese fluently**and have strong interpersonal skills.
- Team Player: You work well with others and thrive in a fast-paced environment.
- Problem Solver: You remain calm under pressure and find effective solutions.
- Flexible**:You're able to work in shifts** and adapt to changing schedules.

**WHERE YOU’LL GO**:
Start your adventure with us From Guest Services Assistant, you can grow into roles like Senior Guest Services Officer, or even explore opportunities in team leadership within our ground operations.

**WHAT YOU’LL ENJOY**:

- Wellbeing: Health benefits, time off, and wellness programs to keep you at your best.
- Financial: Resources for financial planning and career growth to support your future.
- Allstars Specials: Free flights, discounts, and exclusive partner deals - travel the world with us
- Unique Culture: Be part of a fun, dynamic, supportive team.

**OUR HIRING PROCESS**:

- Application, screening, interviews, assessments, background checks, and offer.

**GET TO KNOW AIRASIA**:
AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and ASEAN like no other so Now Everyone Can Fly

**GET TO KNOW US**:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in ASEAN.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.