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Data Operations Analyst

3 weeks ago

Ho Chi Minh City, Vietnam Customized Energy Solutions Full time

Company Description

Customized Energy Solutions (CES) is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities.

CES Emerging Technologies is at the forefront of the energy transition powered by newer technologies like energy storage, stationary storage, eMobility and green hydrogen. Over the past decade, CES has made significant investments in developing an integrated ecosystem spanning energy market operations, market intelligence, policy expertise, technical capabilities, advanced modeling tools, optimization algorithms and software platforms.

We offer an industry leading range of consulting services to project developers, investors, technology companies and market participants to understand the evolving market rules, quantify the impacts and discover the value proposition of new technologies. With a presence across all north American competitive markets, the CES Emerging Technologies team has provided consulting and services to over 10 GWh of advanced energy storage resources globally. The insights garnered from CES’s managing the day-to-day operations of over 17,000MW of generating assets and 700 MW of energy storage facilities in the RTO/ISO markets set our consulting services apart from our competitors.

Join a rapidly growing company in an exciting and dynamic work environment. As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth. Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. Our main office is in Philadelphia, with satellite offices in various U.S., Canada, India, Japan and Vietnam.

**Job Description**:
become familiar with operational processes required to support the client’s business.

**Representative Duties**:

- Proactively and collaboratively communicate with team members and managers to ensure high quality delivery of supported services.
- Assume responsibility for management of daily billing, operations, including quality audits, controls, and exception management.
- Monitor exception dashboards and reports, and participate in trouble shooting, to ensure high quality data integrity and accuracy.
- Investigate client tickets by researching via external and internal software portals and SQL Databases as required.
- Provide escalation support for client issues, including direct client communication and internal coordination.
- Develop requirements for items where technical escalation is required to resolve tickets.
- Identify and recommend process improvements, including workflow changes and/or system enhancements that will drive efficiency in the daily operational procedures.
- Participate in the development of business specs for software and reports, and work with development teams to create and validate new features that impact supported functions.
- Ability to operate with autonomy.
- Write and deliver client communications.
- Assist in completion of ad hoc projects as required.
- Ability to understand and articulate the services and functionality of the CES|BLUE Retail Energy Customer Information Service platform.

**Qualifications**:

- Relevant college degree (Business, Energy, Engineering, Data Services, Mathematics) or equivalent experience required.
- Excellent analytic processing skills (Excel required, SQL is a plus)
- Ability to analyze information, solve problems and make quick, fact-based decisions.
- Excellent verbal and written communication skills
- Ability to work well in a deadline-driven, self-managed environment.
- Demonstrated ability to work well with others at all levels of the organization.
- Demonstrated ability to think “outside the box” by developing and implementing improvements to processes and tools.
- Relevant graduate degree or industry training a plus

Additional Information

Customized Energy Solutions offers competitive salary commensurate with experience. Benefits include performance bonuses, comprehensive health insurance, and tuition reimbursement.

As the people-oriented company, CES Vietnam wants to work with the right people that have ability to work independently, improve the collaboration, and keep learning & sharing experienced, so we can build environmental sustainability into our teams, and bring profits to clients.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.