Customer Service Representative
2 days ago
**Mô tả công việc**:
(Mức lương: 12 - 15 triệu VNĐ)
We are looking for a motivated and detail-oriented Customer Service Representative to join our team and provide top-notch support to clients in the Texas time zone.
- What You'll Do:
- Utilize the CRM (e.g., Follow Up Boss) to manage leads, nurture client relationships, and track all communication.
- Handle all transactional paperwork and coordinate with third parties for contracts and related documents.
- Assist clients with essential administrative tasks, including utilities registration, to ensure a smooth transition.
- Proactively identify and resolve client issues to ensure a high level of satisfaction.
**Chức vụ**: Nhân Viên/Chuyên Viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
You will be eligible for a performance-based bonus after completing your probation. The amount will be reviewed and determined based on your performance.
Tet bonus and paid time off for both Tet holiday and all US public holidays.
An incredible opportunity to work in an international environment and develop valuable skills.
A friendly, collaborative, and supportive team environment.
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Proven experience in a customer service role is preferred.
- Excellent verbal and written English communication skills. An IELTS 6.5+ certification or equivalent proficiency is required.
- A high level of honesty and meticulous attention to detail.
- Strong problem-solving and time-management skills.
- The ability to work independently and as part of a team.
- Flexibility to work the night shift: 9 PM to 6 AM (Vietnam Time).
- Basic computer proficiency.
- What We Offer:
- Competitive Salary: 12,000,000 VND to 15,000,000 VND per month.
- Bonus Structure: You will be eligible for a performance-based bonus after completing your probation. The amount will be reviewed and determined based on your performance.
- Generous Time Off: Tet bonus and paid time off for both Tet holiday and all US public holidays.
- Career Growth: An incredible opportunity to work in an international environment and develop valuable skills.
- Supportive Culture: A friendly, collaborative, and supportive team environment.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Dịch Vụ Khách Hàng,Quản Lý Thành Công Khách Hàng,Triển Khai - Vận Hành Mạng
Trung cấp - Nghề
Không yêu cầu
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