Spa Manager

**Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thị Xã Hà Giang - Hà Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Khác
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
28/08/2024 11:23
MÔ TẢ CÔNG VIỆC
JOB SUMMARY
Position has responsibility for supervising and coordinating activities of associates delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guests and associate satisfaction and achieving the operating budget.
JOB SPECIFIC TASKS
Supporting Management of Spa Operations and Budgets
- Ensure all associates have the proper supplies, equipment and uniform
- Comprehends budgets, operating statements and payroll progress reports needed to assist in the financial management of department
- Manages supplies and equipment inventories within budget
- Maintains cleanliness of spa and related areas and equipment
- Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals

Ensuring and Delivering Exceptional Customer Service
- Sets a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
- Handles guest problems and complains
- Empowers associates to provide excellent customer service
- Emphasizes guest satisfaction during all department meetings and focusing on continuous improvement
- Strives to improve service performance

Conducting Human Resources Activities
- Solicits associates feedback, utilizing an “open door” policy and reviewing associate satisfaction results to identify and address associates problems or concern
- Ensure associates understand expectations and parameters
- Brings issues to the attention of the department manager and Human Resources as necessary
- Observes service behaviors of associates and providing feedback to individuals
- Participate in associate progressive discipline procedures.
- Participate in an on-going associate recognition program.
- Reviews comment cards and guest satisfaction results with associates.
- Supports a Spa orientation program for associates to receive the appropriate new hire training to successfully perform their job
- Supervises on-going training initiatives and conducting training when appropriate
- Establishes and maintains open, collaborative relationship with associates and ensuring associates do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOPs and LSOPs and support the Peer Review Process

QUYỀN LỢI ĐƯỢC HƯỞNG
Premium insurance with many inpatient and outpatient medical examination and treatment benefits
Phone allowance, meals allowance and others
Marriott International Associate discount for Room and F&B
International work environment
YÊU CẦU CÔNG VIỆC
At least 2 to 3 years at the same position.
Be able to relocate to Ha Giang City.
YÊU CẦU HỒ SƠ
Resume