Store Manager

1 week ago

Hanoi, Vietnam PERSOLKELLY Full time

Base in Hanoi
- One of the most well-known cosmetics brand in the world
- Competitive package

**Team Management and Development**
- Ensure your team delivers the Our product to every Client
- Support team members with consistent coaching, identify their development and training needs, partner with the Field Coach

**Trainer to tailor individual action plans**
- Identify, recruit and develop talents, secure succession plans in collaboration with the Line Manager
- Set individual and team goals; proactively assess and manage performance against expectations
- Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

**Client and Business Development**
- Support the team in building long term Client relationship, leveraging the different tools
- Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
- Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
- Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
- Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

**Selling and Floor Management**
- Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
- Build and develop own Client portfolio
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Our standards are achieved

**Optional: Champion a Product Category**
- Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities ) leveraging the Expert Advisors’ knowledge
- Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

**Operations**
- Ensure policies, Brand standards and grooming guidelines are communicated and implemented
- Support Operations team in inventory management
- Support Store Manager in staff planning (workforce management)

LI-PSKVN

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