Floor Captain

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Comply Rules & Regulations of the company
- Comprehend functions of restaurant/colleagues responsibilities and coordinate effectively
- Always maintain effective workplace and be aware of conditions in case of risk/damage regarding operating equipment for prompt report to superior
- Be aware of personal appearance and hygiene(light make up for female staff,use light deodorant/taking shower before coming on duty,neither visible tattoo nor piercing applied..)
- Gentle moving/walking and courteous talking when restaurant operates as well as no touching hair/nose/sneezing or coughing without cover when having conversation with customers.
- Keep superior informed when being absent
- Follow daily job assignment by superior when report for duty(up-to-date about promotion/daily special dishes/Item 86/reservation and other related information, including being assigned specific serving section/tasks)
- Fully understand and practice SOP/SOS and skills in related area(setup, taking orders, serving, checking customer satisfaction, bill handling, clearing) and ensure service team member complied with standards
- Receive/prepare or supervise the status of operating equipment/stock of beverage/stationary and other guest supplies from instructions of superior by proper process(check expired date/accurate quantity/lost or damage conditions of goods..)
- Ensure cutleries or serving gears clean before serving by supervise cleaning process
- Oversee on using correct equipment for designed purpose
- Supervise table top setting based on standards and specific period(breakfast/lunch/dinner), including sufficient, correct, good condition or position items)
- Supervise buffet counter setup,including serving gears, name tags, specific chinaware/glassware/silverware and ultensils also maintain the presentation of buffet counter.
- Keep an eye on restaurant layout by monitoring to arrange neatly tables and chairs based on designated floorplan; ensure tables, chairs,c urtain, service stations in service area are always tidy up and clean.
- Execute tasks of Room service or Event server with outside catering with the guidance and assistance by superior in case of being assigned
- Resource proper manning in specific period to ensure service is delivered as an appropriate and prompt report in case of manning adjustment

HUMAN RELATIONS
- To customers: up-to-date restaurant products also well understand about local attractions/information to satisfy customers inquiries
- Be always in effective manner when dealing with complain from customers.
- Always provide the service that is responsive,courteous and respectful
- Be always in helpful manner(or) seek for assistance while never say “NO” to customers
- To colleagues: foster and maintain effective working relationships
- Assign proper job assignment for each shift and oversee the attendance of associates for prompt report(if any)
- Be a role model on human interaction and take initiative on training for associates,either on theory or on-job training also do feedback about associates performance with corrective actions in timing
- Empower for superior to complete goal set and positively take advantage on instructions/assignment on operational tasks
- Propose discipline actions in case of violations of Rules/Regulations of the company from associates based on evidence track to superior
- Propose adjustments on operation if necessary

**Chức vụ**: Trưởng Nhóm/Trưởng Phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
BENEFITS FULL-TIME EMPLOYEES
- Working time 8 hours/day, 1 day off/week
- Duty meals provided by the Company
- Insurance, Annual Leave followed based on Labor Law
- Associated discount for F&B consumption

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
**REQUIREMENTS**:

- 1 to 2 years experience
- Computer skills with experience using Microsoft Office Suite (Word, Excel Outlook, etc.).
- Excellent interpersonal, communication and customer service skills.
- Strong problem-solving skills with a solution-focused approach.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Giám Sát Dịch Vụ,Nhà Hàng/Khách Sạn

Trung cấp - Nghề
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