Online Learning Experience Officer

2 weeks ago

Ho Chi Minh City, Vietnam Apollo Junior Full time

**Job Description**:
**KPIs**
- ** Scheduling efficiency **_(_**_40%_**_)_ _- Proper teachers scheduling & well planning to optimize teachers’ schedule, minimize cancellation or teacher changes
- ** Online operations **_(40%)_**
- Teaching schedules are updated promptly and accurately on all platforms
- All relevant queries from online teachers are solved promptly
- Technical issues are minimized and supported on time

**3. Reporting accuracy (20%)**_:_ _Ensure 100% accuracy & timely on all reports required

**General responsibilities of OLXO**:

- Online operations
- Ensure class schedules are updated promptly and accurately on the learning management system and virtual classroom platforms.
- Monitor the scheduling dashboard to ensure teachers have entered the classroom on time and, when needed, allocate cover teachers accordingly.
- Assist online teachers with the use of the learning management system and virtual classroom platforms.
- Available on Slack and Skype (on assigned working shift) to promptly support technical issues and address all relevant queries from online teachers.
- Help liaise between online and offline teachers on all matters relating to co-taught classes and students (student/class issues, questions/issues with actual lessons and curriculum, general questions between online and offline teachers).
- Others:

- Attend regular meetings and training sessions as scheduled by the OSLXM and/or OLXMs.

**Specific role of OLXO-Scheduler**:

- Scheduling
- Coordinate with LXOs (Schedulers) at all centers NTW on a daily basis regarding online class schedule (confirmation of opening online classes; online/offline sessions cancellation, covering )
- Make sure online teachers are fully aware of their weekly teaching schedule and are updated on all changes including class closing/opening/canceling/coveringon time.
- Reporting:

- Prepare the online teachers’ monthly timesheets and other reports as required.
- Weekly & MTD reports on Teachers’ Efficiency & Other reports as assigned

Job Requirements
- Vietnamese national and Holder of a Bachelor’s degree
- A high intermediate level in English
- Ability to deal with Vietnamese nationals as well as expats in a professional and courteous manner.
- Attention to detail and an ability to work to strict deadlines
- Accurate and timely reporting
- Ability to work in a team environment
- A high level of organizational skills particularly in terms of time management and office management
- Careful, hard-working, good-natured, active. Have an inquiring mind
- Computer literacy
- Shift working

Job Location
- Hồ Chí Minh

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