Current jobs related to Officer, Transaction and Customer Support - Hải Phòng - Techcombank
-
Universal Banking Officer
5 days ago
Hải Phòng, Vietnam Techcombank Full time14 Oct 2025 **Universal Banking Officer (40001601)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder responsible for: - Ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers. - Ensure compliance and...
-
Universal Banking Senior Officer
2 weeks ago
Hải Phòng, Vietnam Techcombank Full time18 Apr 2025 **Universal Banking Senior Officer (40001600)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder responsible for: - Ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers. - Ensure...
-
Universal Banking Senior Officer
5 days ago
Hải Phòng, Vietnam Techcombank Full time15 Oct 2024**Universal Banking Senior Officer (40001600)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder responsible for: - Ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers. - Ensure compliance...
-
Senior Officer, Retail Banking
2 weeks ago
Hải Phòng, Vietnam Techcombank Full time13 Aug 2025 **Senior Officer, Retail Banking (40001006)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder responsible for ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers. - The job holder...
-
Senior Officer, Retail Banking
2 weeks ago
Hải Phòng, Vietnam Techcombank Full time5 Nov 2025- **Senior Officer, Retail Banking (40001006)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: The job holder responsible for ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers. - The job holder...
-
Sme & Household Relationship Support Staff
5 days ago
Hải Phòng, Vietnam Techcombank Full time14 Oct 2024**SME & Household Relationship Support Staff (40001652)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The person in charge of the position is responsible for: - Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter referred to...
-
Sme & Household Relationship Support Staff
1 week ago
Hải Phòng, Vietnam Techcombank Full time6 Dec 2024**SME & Household Relationship Support Staff (40001652)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The person in charge of the position is responsible for: - Support the implementation of providing services and ensuring the quality of services for small business customers (hereinafter referred to...
-
Hải Phòng, Vietnam APL Logistics Full timeThis position is responsible for delivering APLL commitment to customers, meeting day to day operations requirements of the customers. The position assists and supports customer service supervisor (CSS) in guiding customer service representatives (CSR) to achieve customer service excellence through defined and agreed processes. He/she manages and implements...
-
Customer Service
5 days ago
Hải Phòng, Vietnam SGS Full time**Company Description** SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. - Responsible for daily communication with customer...
-
Senior Planning Officer
1 week ago
Hải Phòng, Vietnam Moose Full time**Description** Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. Known for our trailblazing toy design, development and manufacturing, and strong commitment to the future of our planet, our toys are consistently recognised with global awards and accolades. At Moose, we are playful...
Officer, Transaction and Customer Support
3 weeks ago
1 Oct 2025
**Officer, Transaction and Customer Support (40001602)**:
- Category: Retail Banking Group
- Job Type:
- Facility: Retail Banking
**Job Purpose**:
- 'The job holder responsible for:
- Provide services and ensure service quality for customers and ensuring the completeness and accuracy of information in accordance with Clients's regulations.
- Perform tasks assigned such as: aid in informing customers about suitable solutions, enhance customer engagement, in order to bring The best experience to customers.
- Ensure compliance and minimizes risks at the request of client
**Key Accountabilities (1)**:
- 1. TRANSACTION SUPPORT:
- Aid in providing services to retail customers in the fastest and best way
- Always update Client's regulations, procedures and guidelines about customer service
- Aid in dealing with customer requests within authority.
- Ensure the accuracy of transactions
- Receive customers' opinions on products, processes, services, policies... to have recommendations for policy departments
2. CUSTOMER SUPPORT: AID IN INFORMING CUSTOMERS ABOUT SUITABLE SOLUTION ENHANCING CUSTOMER ENGAGEMENT
- Perform tasks at the request of client: Receive information and assist in clarifying information that customers need to learn about products and services
- Perform tasks at the request of customers: Aid in informing about related products and services within the scope of work
**Key Accountabilities (2)**:
- 3. ENSURE PRODUCTS & SERVICE QUALITY
- Perform tasks at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
- Fully comply with service quality standards for the position of Teller and other regulations of the Client from time to time
- Update information on products, processes/regulations, Marketing programs, campaigns and instructions of Client in order to provide the best services to customers.
- Receive and handle customer requests and complaints in accordance with Client's regulations.
- Make recommendations to relevant departments to contribute to improving product, process and policy
**Key Accountabilities (3)**:
- 4. SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT
- Perform work in accordance with the Client's policies, procedures, regulations and instructions.
- Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
- Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
- Ensure compliance with Techcombank's policies and procedures.
5. Perform other tasks as assigned by line manager
**Key Relationships - Direct Manager**:
N/A
**Key Relationships - Direct Reports**:
N/A
**Key Relationships - Internal Stakeholders**:
Teams inside and outside RBG
**Key Relationships - External Stakeholders**:
Customers
**Success Profile - Qualification and Experiences**:
- Domain Expertise
- At least 03 years of experience in the banking sector.
- Proficient in using office software: word, excel, powerpoint.
**Qualifications**:
- Graduated from a regular university, preferably in economics - finance - banking.
- English ability: Not Apply
