Universal Banking Senior Officer

18 Apr 2025 **Universal Banking Senior Officer (40001600)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder responsible for: - Ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers. - Ensure compliance and minimizes risks when processing transactions, providing products and services to customers. **Key Accountabilities (1)**: - 1. Carrying out transactions and providing services: - Perform work in accordance with policies, regulations, procedures, internal guidelines... and service quality commitments (SLAs) - Perform cash and non-cash transactions for customers (such as opening accounts, receiving deposits, etc.) in accordance with TCB's procedures. - Update TCB's product informaiton, regulations, procedures, Marketing program, Sales Campaign and guidelines to provide services to retail customers in the fastest and best way - Receive and resolve customer requests and complaints in accordance with Techcombank's regulations. - Receive customers' opinions on products, processes, services, policies... to have recommendations for related departments for improving product, process and policy - 2. Consulting: Identify opportunities for upselling, cross-selling, consulting and providing personal financial products and services suitable to customer needs - Receive and understand customer information to advise and provide products and services suitable to customer needs or introduce to positions according to regulations to bring the best experience to customers. Client. - Identify opportunities for upselling and cross-selling during the transaction process and encourage customers to use other products. - Exploit, consult, and provide personal financial products and services suitable to customer needs according to the assigned customer list in each period. - Ensuring correct and complete advice on personal financial products and services and in accordance with customer needs - Develop customers through sales channels according to the bank's orientation from time to time - 3. Effective management: Manage plans and business results - Develop and implement individual business plans to achieve assigned business targets. **Key Accountabilities (2)**: - 1. Operational compliance - Check transactions/documents arising during the day - Reconcile transactions and cash amounts, ensure the balance in the cash fund reaches zero after the end of trading hours - Check the documents that have accounted for the previous day's transactions. - Prepare daily reports after trading hours end - Be a member of the ATM fundraising team at the branch/transaction office/neighboring area. - Perform other tasks as assigned by the Supervisor/GDV Team Leader. - Perform work in accordance with the Bank's policies, procedures, regulations and instructions. - Identify customer information (Amlock, KYC,...) as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law. - 2. Risk management - Manage credit risk and operational risk on the assigned customer list in accordance with the bank's regulations and instructions - Comply with the Customer appraisal process/instructions and ensure full control of documents according to regulations when dealing with customers (For example: Collecting documents, making reports, transferring customer documents to PCC, CCP, ) - Comply with the post-loan inspection process (controlling the customer's capital use purpose, financial situation, etc.) - Identify, report, and participate in handling operational risks. - Comply with regulations on information security and information security. **Key Accountabilities (3)**: - Human Resources: Developing people & building a corporate culture Self Development - Fully participate in TCB's training programs - Always have the spirit of self-learning in work and life - Proactively build personal development plans. - Always have an open attitude to share information with others and be willing to accept change. - Take ownership and responsibility in work, aiming for outstanding results. Build corporate culture at the unit - Build a culture of cohesion and encourage colleagues to achieve success. - Be fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's 5 core values and behavioral standards, demonstrating Techcomer's DNA. (*) Perform other tasks as assigned by superiors from time to time." **Key Relationships - Direct Manager**: Senior Manager/ Manager, Retail Banking Branch Manager Senior Manager, Direct Sales Center **Key Relationships - Direct Reports**: N/A **Key Relationships - Internal Stakeholders**: Teams inside and outside RBG **Key Relationships - External Stakeholders**: Individual customers, competitors **Success Profile - Qualification and Experiences**: - Graduate