Technical Service Manager

1 week ago

Ho Chi Minh City, Vietnam Công Ty TNHH Talent Trader Việt Nam Full time

**Mô tả công việc**:
(Mức lương: 40 - 55 triệu VNĐ)
JOB PURPOSE

Provides leadership to Customer Service Department by achieving operational efficiency, to reach excellent customer satisfaction, and generating service business at a reasonable cost.
- Responsible in the overall management of a national service partner network, technical support, call center, spare parts management, showroom and solution centers.
- Increase the quality & efficiency of customer service through process improvements and policy formulation to be more competitive in the market
- Collaborates with Regional Customer Support to ensure local objectives and directions are aligned with regional direction.
- Foster teamwork and maintain a highly motivated Customer Support team through effective leadership, communication, and guidance.

CRITICAL ACCOUNTABILITIES

Quality Service Operation & Customer Satisfaction
- Continuously find ways to improve Service Coverage
- Suitable parts stocking for faster repair
- Improve ASP technical competency through training and release of service bulletin.
- Outsourcing Projects
- Manage the call center.
- Standardize all customer service procedures and policies

Service Partner Management/ Service Network/ Outsource Vendor
- Periodic review and evaluation of Service Partners and Outsource Vendors
- Formulate and release Service Partner policy and guidelines.
- Service Partner and Outsource Vendor meetings and operational reviews

Market Understanding
- Gather customer service feedback.
- Gather competitor’s service support information.
- Analyze customer requirement with countermeasure.

Service Product
- Launch of an extended warranty offering to corporate market
- Launch a Maintenance Contract, when necessary, as an out-warranty service offering to corporate market

Showroom and solution center management
- Responsible for managing solution center and showroom operation.
- Enhance the products display and brand

Other tasks and reports as required

**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Degree in Business Admin or equivalent with at least 10 years in Customer Service Management at trading company
- Customer handling skills & understand customer/sales and service channel expectation in different market segment on different products.
- Spare part management.
- Risk management (part of business management)
- Performance management
- Process reengineering.
- People Management

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Mềm,Kinh Doanh/Bán Hàng,Phát Triển Thị Trường,Quản Lý Sản Phẩm

Đại Học
Không yêu cầu

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