Resident Services Assistant

2 days ago

Ho Chi Minh City, Vietnam Keppel Land Limited Full time

Meets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests.
- Perform accurate check ins and check outs of guests daily
- Answer the telephone in a timely and professional manner
- Reviews the arrival list daily and assists in preparing and distributing welcome amenities
- Escort VIPs to their rooms and check them in before their arrival
- Attends promptly to customers' inquiries and assists them with their needs
- Listen to guest’s complaints or concerns and resolve their issue in a timely manner
- When it comes to complaints, provide solutions to their issues or concerns
- Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
- Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions
- Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
- Comply with the Hotel Policies, Procedures and Code of Ethics
- Performs any additional tasks which are assigned by management

JOB REQUIREMENTS
- Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests
- Have good listening skills
- Have good problem solving skills with attention to details, patience to stay polite, even in stressful situations.

BUSINESS UNIT

Keppel Land Limited

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