Resident Services Assistant, Sedona Suites HCMC

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Keppel (Real Estate Division) Full time $40,000 - $60,000 per year

Job Description

  • Meets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests
  • Perform accurate check ins and check outs of guests daily
  • Answer the telephone in a timely and professional manner
  • Reviews the arrival list daily and assists in preparing and distributing welcome amenities
  • Escort VIPs to their rooms and check them in before their arrival
  • Attends promptly to customers' inquiries and assists them with their needs
  • Listen to guest's complaints or concerns and resolve their issue in a timely manner
  • When it comes to complaints, provide solutions to their issues or concerns
  • Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
  • Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions
  • Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift
  • Promote a safe working environment
  • Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
  • Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
  • Comply with the Hotel Policies, Procedures and Code of Ethics
  • Performs any additional tasks which are assigned by management.

Job Requirements

  • Education: Graduate in Hospitality Management or Equivalent
  • Language: English / Vietnamese, written, spoken and reading proficiency in the English language
  • Computer: Microsoft office
  • Experience: Minimum two years of hotel in the position
  • Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests
  • Have good listening skills
  • Have good problem-solving skills with attention to details, patience to stay polite, even in stressful situations
  • Should be able to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner
  • Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests.
  • Be willing to take on additional responsibilities whenever there is a need, and should be able to build professional and healthy relationships with the internal members as well as customers

BUSINESS SEGMENT
Real Estate

PLATFORM
Operating Division

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