Client Manager

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. **Want to be a part of our team?** The primary responsibility of the Senior Client Manager is to take full ownership of his/her assigned accounts. Their key focus is to manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts. They are required to pursue leads identified by aligned lead generation representatives. "Responsible for selling the company’s products or services to and maintaining relationships with existing accounts." **Working at NTT** **Key Roles and Responsibilities**: - Manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts in segment 3. - Pursue leads identified by aligned Lead Generation Reps. - Minimise churn and maximise retention in assigned accounts. - Drive client satisfaction throughout the entire lifecycle of the clients’ buying process. - Generate demand by assisting clients to identify current needs and then effectively articulate how Dimension Data can add value through our services and solutions. - Influence and work closely with vendors to achieve required results. - Use NTT(Ltd)’s sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast. - Take ownership of a range of clients within the assigned segment. - Develop open and effective channels of communication in with each client within the assigned account. - Encourage revenue growth by inspiring clients to additional services. - Become the reliable point of contact for clients that is required to establish a strong business relationship. - Takes ownership of a range of accounts within the assigned segments. - able to determine the best solution requirements for each client that can be deployed by other departments. - build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for NTT (Ltd). - Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability. - Monitor and control financial governance and compliance throughout an area of specialisation in order to manage financial cost. **Knowledge, Skills and Attributes**: - Sales business acumen - Skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services. - Sales client engagement and management - Skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them and to be seen as a trusted advisor. - Sales pursuit - Skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities. **Academic Qualifications and Certifications**: - Relevant Degree or Advanced Diploma - Post-graduate qualification would be advantageous - Relevant vendor certifications **Required Experience**: - Advanced experience in a similar role in a similar environment - Advanced experience in a sales environment and/or customer service role - Advanced sales and client engagement experience coupled with a good understanding of business, sourcing and technology market - Advanced experience negotiating with clients and vendors - Advanced experience with business to business and business to consumer sales techniques - Experience providing mentoring and coaching to less experienced client managers - Advanced experience analysing commercial information **Skills Summary** Business Acumen, Resource Optimization, Sales Pursuits, Structuring Deal