Guest Service Manager

**Hạn nộp**: 30/12/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Khác
Vị trí
N/A
Cập nhật
21/11/2024 12:25
MÔ TẢ CÔNG VIỆC
Responsible for creating the best customer experience, (through an exceptional, cordial and sincere service.) ensuring their satisfaction and loyalty. Interacts with customers to exceed their expectations and increase their satisfaction and loyalty. Guarantees that the whole team of the hotel knows and respects the Service Culture and Brand Standards.
1. To make sure to have enough staff to face the volume of daily work
(authorized) in relation of the percentage of occupancy.
2. To promote the attitude of professionalism, courtesy and service among the staff.
3. To assist guests and to compliance in a strict manner the policies, standards, rules, discipline, consistency, personal hygiene and safety set by the hotel.
4. Assigns shifts and breaks according to the workloads and expected occupancy.
5. Perform administrative functions of personnel in accordance with established policies and procedures.
6. To ensure that service to the guests, in relation to requests and reporting room’s issues or others are carried out according to established procedure that requires monitoring to solve the problem or provide the requested service.
7. To ensure that the team provide the guests with real faithful information about hotel, services and facilities, the tourist attractions of the town and its surroundings, promoting mainly the hotel’s activities and upselling them when possible.
8. Check daily attendance of their staff, reporting any absence and / or delay to Human Resources and Gex Director.
9. Daily monitoring and review of the Guest Comment Log.
10. Check daily the status of the list of VIPs and ensure they are met with accuracy, precision, dedication and punctuality all instructions or requests regarding reservations, room assignment, airport services, amenities, hospitality, and others.
12. Monitoring the attendance of the team at the Guest Experience desk in the lobby.
13. Distribute daily to the team the VIP list coming.
14. Establish greater interdepartmental communication to strengthen internal services: maintaining a relaxed and good relationship with the departments Group, Sales, Housekeeping, Reception, Food & Beverage, Reservation, Security and Maintenance.
16. Promote a campaign to capture positive comments on all OTA channels.
17. Support with training of the staff, ensuring that all the concepts of the Company and the Department have been understood and the goals are clear to everyone.
18. Perform all tasks either Guest Service Agent or Assistant Guest Experience Manager or GEX Director during their absence.
QUYỀN LỢI ĐƯỢC HƯỞNG
Attractive salary
International working environment
13th month salary
Annual Outing Trip
Annual salary review
Laundry uniform provided
Participating social insurance, medical insurance, accident insurance 24/7
2 Day-off/week
Benefit for birthday, mid-autumn festival, public holiday, Tet holiday,..
Duty meal provided at canteen
Special room rate as per Melia Hotels International policy
Shuttle bus from Vung Tau to Melia Ho Tram
YÊU CẦU CÔNG VIỆC
University degree, preferably Tourism or Hospitality, Marketing or similar.
Local Language and Advanced level of English.
A third language would be an asset.
Knowledge of hotel management tools.
Knowledge of telephone service management.
Public Relations and Customer Service.
Basic financial knowledge.
Knowledge of hotel operations.
Ability to lead and inspire a team.
At least 2 years’ experience in the Guest Service or Guest Experience department.
YÊU CẦU HỒ SƠ
**Or contact/Hoặc liên hệ**: 0254 378 9000 Ext: 5203
**Hotline HR/Phòng Nhân Sự**: 0911 721 747