Vip Services Executive

Casino Marketing

**Work Location**
- Ba Ria - Vung Tau, Ba Ria-VT (Xuyen Moc District)

**Job Level**
- Experienced (Non - Manager)

**Job Type**
- Permanent

**Qualification**
- College

**Experiences**
- 1 Years

**Salary**
- Negotiable

**Industry**
- Casino, Casino Marketing

**Deadline to Apply**
- 31/03/2025

**Job Benefit**:

- Insurance
- Employee Shuttle Service
- Uniform
- Health checkup
- Annual Leave
- Support International Marketing Team in hosting VIP Patrons & Casino guests.
- Meet & greet, host & provide exceptional customer service to VIP Guests.
- Arrange hotel, transportation, F&B and golf reservations when needed.
- Assist with hotel room check-in/out during VIP guest arrival & departure.
- Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
- Promotes Casino amenities by educating qualified guests on special events and services available within the property.
- Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
- Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
- Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
- Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
- Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management’s approval.
- Responds to all guest’s inquiries, requests or complaints in a professional and timely manner.
- Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.
- Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
- Attend and contribute to all departmental staff meetings / training sessions when necessary.
- Perform all other job-related duties as required.

**Job Requirement**:

- University graduate
- Speaks/writes/reads Chinese and English on top of Vietnamese
- Experience of hotel or gaming industry is a plus
- Able to work overtime if needed
- The ability to think quick, remain calm and react to resolve problems with good judgment & accumulated experience.
- MUST maintain confidentiality with regards to customer information and pertinent TGHTS data.
- MUST be able to multi-task, work in a fast-paced environment, host Casino guests in at a professional level.
- A team player able to work cohesively with colleagues & other departments.
- Ability to perform job functions with attention to detail, speed and accuracy.
- Excellent customer service skills.
- Able to effectively communicate in English, both written and verbal.
- Fluency in Mandarin / Cantonese / Korean language will be an added advantage.
- Comfortable working on shifts, on holidays and weekends to support Casino operations.
- Ability to prioritize tasks while working under pressure and meeting deadlines.
- Must have University degree or equivalent.
- Must maintain punctuality and professional appearance.
- Minimum 1 year working experience with 4 or 5 star hotel/resort properties would be an advantage.
- Possess good interpersonal skills to communicate effectively internally and with external guests.
- Ability to learn and use effectively utilize Casino & Gaming systems to perform daily job scope.
- Must be at least 18 years old.
- Job tags:

- VIP Services Executive