[tam Son] Hcm

JOB BENEFIT
- Insurance
- Travel opportunities
- Incentive bonus
- Health checkup
- Training & Development
- Salary review
- Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam._
- Since then, we have expanded our portfolio beyond fashion and into various luxury fields including watches, jewelry and audio-visual technology brands including Patek Philippe, Hermès, Vacheron Constantin, Piaget, Chopard, Bottega Veneta, Saint Laurent, Hugo Boss, Kenzo, Bang & Olufsen. Tam Son currently operates a network of more than 50 stores in both Hanoi and Ho Chi Minh City. The company plays an important role in the development of Openasia Group._

The Deputy Operation Manager is responsible for managing and supervising all the store operation activities and ensure smooth running a day-to-day basis.

He/ she has to maximize the revenue of all brands/stores of the Company by managing the promotions, visual merchandising to the Brand/Company’s standards, to manage the Sales Staff fully versed on the target for the day and excellent customer care standards meet.

**I. Store Operation**

**1. Store VM**
- Ensuring the Store VM quality as standard.
- Ensuring products display standard in the store (VM).

**2. Inventory**
- Inventory control monthly by operating and managing inventory at the Stores.
- Offering sales programs to clear inventory.

**3. New Store Opening Set-up**
- Responsibility for analyzing premises set up new stores.
- Managing the projects of new store openings, stores fit-outs and launches in line with pre-agreed budgets.
- Preparing the checklist requirement to distribute to relevant departments and following up with the progress.

**4. Store Document Management**
- Preparing and monitoring team to work on the document in accordance with Store Operation, procedure/guidelines, such as sales recording, money depositing, goods ordering/ receiving /returning and writing off.
- Reviewing the principles and practices of the Retail store processes, ensuring that all staffs are able to follow correctly.

**5. Maintain store standard and merchandise standard**
- Checking and maintaining working standards follow store processes.
- Ensuring store asset and equipment are in good condition.

**II. Sales Management**

**1. Sales**
- Partnering with Retail to provide data for buying.
- Communicating Sales Target, sales plans, and sales results to Store Managers.
- Monitoring sales target monthly, quarterly and annually.
- Coordinating, urging, monitoring the SMs by managing the store performance, sales KPIs and supporting Retail to have activities to drive sales, push sales to ensuring achieving the sales targets.
- Analyzing sales and do the action plan and ensure the team is well communicated.
- Trade marketing: cooperating with Marcom to ensure brand identity at the point of sale, activation, promotion.
- Planning, managing, and arranging store for the promotion by following promotion guideline.

**2. Customer Service Quality**
- Maintaining close contacts with top-tier customers, co-operating with CRM Department to build the CRM program to serve the current customer and recruit new customer.
- Partnering with CRM to improve Customer Experience.
- Ensuring quality of sales service according to standards of customer service quality after sales.

**3. Team Training & Development**
- Following with all the staffs training/ coaching: product, store operation training and staff development, soft skills...

**III. Other tasks assigned by Line Manager**

JOB REQUIREMENT

**1. Core Competencies**
- Positive thinking
- Integrity
- Self
- Oriented
- Self-motivated
- Self-management
- Creative

**2. Skills**
- Leadership, management skills
- Interpersonal Skills
- Good problem solving and negotiation skills
- Excellent interpersonal, communication and teamwork skills
- Excellent prioritization skill and ability to coordinate a variety of work activities
- Excellent organizational skills
- Good budgeting skills
- Attention to details
- Excellent word, excel, ppt... skills
- Excellent presentation skill

**3. Knowledge & Qualification**
- Excellent experience in project management and working to deadlines in a fast paced environment
- BA Degree in Economics or relevant field
- At least 2-3 years’ experience of the retail environment and experience in new store openings and luxury brands
- An understanding of the value of brands and the ability to communicate brand values
- Experience in managing training, mentoring and supervising new team members