Driver Onboarding Associate

2 days ago

Hanoi, Vietnam lalamove Full time

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it.

**What will you do?**:

- Daily enable and assist drivers in physical onboarding & virtual onboarding, making sure that the drivers have a smooth onboarding experience.
- Implement and optimize systems, processes and initiatives to ensure high-quality of New drivers performance on our platform.
- Engage and collaborate with every function within Operation team and others, both lateral and vertical, to ensure information flow with new drivers are being processed efficiently.
- Track and monitor new driver’s onboarding journey and relevant activities, including: training quality, training materials, inventories, etc.

**What we will need**:

- Bachelor's degree or college experience preferred;
- Previous experience in operations background/customer service is a plus/advantage;
- Good level of English;
- Good MS Office skills, especially Excel is ideal.

**What we can offer**:

- Laptop and working equipment provided;
- Great leave options, including 15 annual leaves, 2 paid sick leaves (company benefit), and 1 birthday leave;
- PVI Healthcare & free comprehensive annual check-up for employees;
- Salary reviews once per year or on excellent performance;
- Flexible working time;International team with a diverse background: Collaborate with some of the world's best talent;
- Opportunities for learning: Growth is a part of our culture. We take pride in providing our employees with the freedom to develop their skills and excel in their roles;
- Exciting and enjoyable team building activities: Happy Friday, Monthly Team Meal, Year-End Party, etc.

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