Tech Support Engineer 2
16 hours ago
**Overview**:
We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support. Driving exceptional outcomes with purpose-built solutions. Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
**Responsibilities**:
**Qualifications**:
**Cybersecurity & Resiliency is a good fit for you if**: - You have experience in technical support, customer success and support, system/network/database administration, or IT support. - You’re a logical thinker. - You’re a proactive, collaborative team player. - You’re thorough and enjoy finding the root cause of issues. - You’re proficient in both written and oral English. In this role: - 2 - 3 years of technical and customer support experience are required. - Higher-level technical education is preferred. - Certifications relevant to the product are helpful.
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Tech Support Engineer 2
7 days ago
Hanoi, Vietnam Tek Experts Full time**Overview**: We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
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Technical Support Engineer Stage 2
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Hanoi, Vietnam Tek Experts Full timeOverview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...
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Technical Support Engineer Stage 2
7 days ago
Hanoi, Vietnam Tek Experts Full timeOverview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...
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Technical Support Engineer Stage 2
7 days ago
Hanoi, Vietnam Tek Experts Full timeOverview: We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...
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