Operations Learning Design

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- The Learning Instructional Designer plays a strategic role in elevating workforce capability across warehouse and fulfillment operations. S/he will analyze performance gaps, design practical learning solutions, and ensure all training programs—from onboarding to leadership development—drive measurable improvements in productivity, quality, and safety. This role blends learning strategy with on-the-ground reality, ensuring every learning intervention leads to real operational impact.

**1. Learning Needs Analysis & Solution Design**
- Conduct training needs assessments (TNA) in collaboration with Warehouse Managers, Opex, and L&D teams.
- Analyze operational metrics (accuracy rate, order turnaround time, picking errors, safety incidents) to identify learning priorities.
- Design modular training programs using the ADDIE framework, ensuring they address specific process challenges (e.g., inbound, put away, picking, packing, dispatch, returns).
- Develop competency-based learning roadmaps for different roles — associates, team leaders, supervisors.

**2. Instructional Design & Content Development**
- Create engaging, scenario-based learning materials (manuals, microlearning videos, e-modules, job aids, checklists) tailored for warehouse staff with diverse education levels.
- Translate SOPs, safety protocols, and process changes into accessible visual content.
- Collaborate with relevant stakeholders to convert classroom content into e-learning or blended formats.

**3. Learning Implementation & Trainer Enablement**
- Develop facilitator guides, assessments, and simulation tools for practical skill transfer.
- Support the deployment of new learning initiatives across multiple sites and monitor consistency in delivery.

**Requirements**:

- Bachelor’s degree in Education, Learning Design, Industrial Engineering, or Human Resource Development is preferred.
- Certification in Instructional Design, Kirkpatrick Evaluation, or Learning Experience Design (LxD) is an advantage.
- Minimum 3-5 years of experience in Instructional Design or Training Design, with at least 2 years in logistics, e-commerce, or manufacturing operations.
- Proven success designing process-specific, practical training programs for warehouse environments.
- Expertise in instructional design models (ADDIE, Gagné’s 9 Events, ROPES, etc ).
- Strong facilitation and communication skills across blue-collar and management levels.
- Proficient in e-learning authoring tools (Articulate 360, Captivate, Canva, Camtasia).
- Project management, stakeholder engagement, and cross-functional collaboration.
- Have English fluency in verbal and written communication
- A pragmatic thinker - can translate process maps into learning stories. Empathy with frontline workforce. Analytical mindset - measures impact, not just activity.

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