Travel Consultant English/ German/ Spanish/ Italian Speaking Market

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
General description (Position summary)
- Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
- Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;
Major Responsibilities
- Responsible for creating and maintaining an excellent customer’s relationship. Ensure smooth communication and cooperation with customers/agents;
- Consulting customers/agents on products and services as well as giving them quotations accordingly;
- Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
- Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);
- Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;
- Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;
- Coordinate with other departments to ensure all services are booked and ready for your booking;
- Understand the price structure, responsible the accuracy of data upload into system;
- Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice);
- Follow up the payment with agents/ suppliers in cooperation with the accounting department;
- Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;
- Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;
- In case of complaints, be aware and follow the internal communication - flow system for complaints;
Note: this description includes the mentioned duties/extended duties can be extending during assignment.

Job requirements:(i.e. education, work experience, skills, attitude)- Minimum 1 years working in tourism, preferably in inbound (international);
- Excellent communication skills inEnglish orGerman orSpanish orItalian speaking market (writing & oral), any additional spokenlanguage is an advantage;
- Mature and experienced in negotiation & commercial thinking;
- Able to work both independent and as part of a team;
- Ability to work under high work load pressure;

**Benefits**:
- Attractive Income Negotiable;
- Stable job. Friendly, professional working environment;
- Colleagues friendly and helpful;
- Health insurance and social insurance;
- Yearly review salary;
- 12 days’ annual leave per year;
- Career development will be offered commensurate with the responsibilities and qualifications;

Ngành nghề: Dịch vụ khách hàng, Biên phiên dịch, Du lịch

Kinh nghiệm: 1 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc
Job requirements:(i.e. education, work experience, skills, attitude)- Minimum 1 years working in tourism, preferably in inbound (international);
- Excellent communication skills inEnglish orGerman orSpanish orItalian speaking market (writing & oral), any additional spokenlanguage is an advantage;
- Mature and experienced in negotiation & commercial thinking;
- Able to work both independent and as part of a team;
- Ability to work under high work load pressure;

**Benefits**:
- Attractive Income Negotiable;
- Stable job. Friendly, professional working environment;
- Colleagues friendly and helpful;
- Health insurance and social insurance;
- Yearly review salary;
- 12 days’ annual leave per year;
- Career development will be offered commensurate with the responsibilities and qualifications;

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu