Call Center Monitoring Specialist

Invest Talent is supporting a client in Call Center for pharma and medical seeking a highly skilled Call Center Manager with the following information: **Responsibilities**: - Responsible to the Project Director of the Call Center for all activities within the scope of the Customer Service Call Center, ensuring adherence to company processes and...

A Call Center Manager plays a crucial role in overseeing the operations of a call center. This position requires a blend of leadership, organizational skills, and a deep understanding of customer service principles. **[1] - Job requirements**: **Team Leadership and Management (30%)** Recruit, train, and oversee call center operations. Set clear objectives...

Tasks: **1. **Planning/Budgeting** - Establish and execute section's plan in each period - Manage and supervise section's plan as assigned **2. **Manage and operate overall activities of Call center section** - Implement, supervise Call center agents upon advising clients on IVB’s products and services information, account transactions, card transactions...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Job Title: QUALITY MANAGEMENT SPECIALIST Country: Vietnam - Ho Chi Minh city Position Type: Regular Immediate Superior (title): Quality Management Supervisor Immediate Subordinates (title): Non Key Job Purpose: - To be responsible for operating the call center - To be responsible for handling...

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1. Job Summary Thientu BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients across multiple industries. We are currently seeking a committed and detail-oriented Call Center Team Leader. The Call Center Team Leader is responsible for ensuring efficient daily operations of the call center team. This role...

Company: Thientu BPOLocation: 145B Nguyễn Đình Chính, Ho Chi MinhDepartment: OperationsReports To: Senior Operations ManagerWorking Time: MondaySaturday, 08:0017:00Operational Availability: 24/7, 365 days (rotational teams) 1. Job Summary Thientu BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients...

**Mô tả công việc**: (Mức lương: 11 - 18 triệu VNĐ) - Assist Policy Services - Customer Services manager in managing Call Center team - Perform QC calls and train CC members about Customer Service skills, SHLV Product - Support Call Center team in handling complaint cases - Prepare monthly reports of Call Center team - Frequently update the...

Company: Thientu BPOLocation: 145B Nguyễn Đình Chính, Ho Chi MinhDepartment: OperationsReports To: Senior Operations ManagerWorking Time: MondaySaturday, 08:0017:00Operational Availability: 24/7, 365 days (rotational teams)1. Job SummaryThientu BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients...

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