Call Center Monitoring Specialist

**Mô tả công việc**: (Mức lương: 8 - 10 triệu VNĐ) - Ensure adherence to policies for attendance, established procedures; - Development of monitoring and logging systems; - Monitoring compliance with discipline; - Maintaining employee’s call records and updating databases; - Keep management informed on issues and problems; - Improves quality...

Company DescriptionAspire Lifestyles is dedicated to inspiring and delighting customers by creating extraordinary stories every day. With a team of experts and enthusiasts who strive to deliver the ultimate customer experience, the company values quality and innovation across all services, networks, platforms, and technologies. With 25 years of experience,...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

A Call Center Manager plays a crucial role in overseeing the operations of a call center. This position requires a blend of leadership, organizational skills, and a deep understanding of customer service principles. **[1] - Job requirements**: **Team Leadership and Management (30%)** Recruit, train, and oversee call center operations. Set clear objectives...

Tasks: **1. **Planning/Budgeting** - Establish and execute section's plan in each period - Manage and supervise section's plan as assigned **2. **Manage and operate overall activities of Call center section** - Implement, supervise Call center agents upon advising clients on IVB’s products and services information, account transactions, card transactions...

**Phúc Lợi**: - Bảo hiểm - Du Lịch - Phụ cấp - Thưởng - Chăm sóc sức khỏe - Đào tạo - Tăng lương - Công tác phí - Phụ cấp thâm niên - Chế độ nghỉ phép **Mô Tả Công Việc**: - Perform Periodic reports and incidents directly to Leader - Responsible for managing 3 main tasks: **1. Team Management**: - Being the...

**Mô tả công việc**: (Mức lương: Thỏa thuận) Job Title: QUALITY MANAGEMENT SPECIALIST Country: Vietnam - Ho Chi Minh city Position Type: Regular Immediate Superior (title): Quality Management Supervisor Immediate Subordinates (title): Non Key Job Purpose: - To be responsible for operating the call center - To be responsible for handling...

1. Job Summary Thientu BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients across multiple industries. We are currently seeking a committed and detail-oriented Call Center Team Leader. The Call Center Team Leader is responsible for ensuring efficient daily operations of the call center team. This role...

Company: Thientu BPOLocation: 145B Nguyễn Đình Chính, Ho Chi MinhDepartment: OperationsReports To: Senior Operations ManagerWorking Time: MondaySaturday, 08:0017:00Operational Availability: 24/7, 365 days (rotational teams) 1. Job Summary Thientu BPO & HR is a leading outsourcing company providing high-quality business solutions to international clients...

1. Position OverviewThe Deputy Call Center Manager supports the Call Center Manager in overseeing daily operations and ensuring the delivery of high-quality customer service. This role requires strong leadership capabilities, operational awareness, and the ability to drive improvements across teams and processes.2. Job ResponsibilitiesTeam Leadership and...