School Operations Manager
1 week ago
We are seeking a highly skilled and experienced School Service Manager to join our team at Vieclamgiaoduc. As a key member of our school operations team, you will be responsible for ensuring the smooth day-to-day running of our school, including managing student onboarding, scheduling classes and community activities, and overseeing the inventory and facilities of the school.
Key Responsibilities- Manage the onboarding of new students and ensure compliance with school procedures.
- Schedule classes and community activities in accordance with Kids&Us headquarter guidelines.
- Manage teacher schedules to cover all classes, community activities, internal events, and demo classes.
- Oversee the inventory and facilities of the school, including materials and stationery.
- Participate in the teacher selection process and ensure that all teachers meet the required standards.
- Manage and execute the Kids&Us academic procedures, including implementing corrective measures as requested by the Academic Management.
- Make requests for teacher reinforcement trainings to the Academic Management.
- Develop a close relationship with customers and ensure high levels of trust and satisfaction.
- Be accountable for all interactions with parents at the school and resolve any issues that may arise.
- Work closely with the commercial function to drive customer retention and student referrals.
- Ensure that all staff respect the Kids&Us English-only environment while communicating with students.
- Manage and evaluate the performance of the services team and ensure compliance with organizational training programs and policies.
- Drive engagement levels in the team and stimulate high morale in the school.
- Minimum 3 years of experience in the educational field, including 1 year at a management level.
- Strong customer experience and service mindset.
- Very result-oriented.
- Effective communication and ability to influence stakeholders.
- Good organizational skills.
- Solution-driven mindset and ability to effectively mitigate issues smoothly.
- Leadership and people development skills.
- Able to work under pressure and flexible working hours, including evenings and weekends.
- Proficiency in English usage.
- Degree: University
- Gender: Female
- Age: No age limit
- Salary: 20 Tr - 30 Tr VND
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