Guest Experience Manager Service Manager

7 hours ago

Ho Chi Minh City, Vietnam NavigosSearch Full time

**What We Can Offer**:

- Bonus

Part of the Restaurant Operation team, your overarching goal is empowering the Direct Operation team to realize their potential in progressing toward our vision. Generally, this means:

- Creating an environment where a sense of belonging emerges, a culture that engages and connects people for reception team and GSA (Guests experience Agency: Call center)
- Creating vision and strategy for reception and GSA team that help people feeling inspired
- Creating policies, tools, guidelines for reception team and GSA (Guests experience Agency: Call center) that empower members to do an exceptional job, balancing between standard, autonomy, creativity and innovation
- Monitoring and providing feedback on how the team are performing, causing the team to own the outcome and generate new actions

MISSION
- Develop a system to generate, foster and enhance a culture of creating WOW experiences for customers - i.e. not merely providing a service
- Create training materials, guidelines and implement to support this goal
- Design policies, incentive structures etc. to support this goal
- For the technology (website, app, reservation, bot) channel
- Optimize the customer experience to create WOWs and enhance customer connection with the brand
- For the offline (in restaurant reception) channel
- Develop a system to generate, foster and enhance a culture of creating WOW experiences for customers - i.e. not merely providing a service
- Develop a system to effectively and efficiently care for the customers in store - through a combination of tech & people
- Develop a system to track, accelerate and ensure the quality of the team’s skill development
- Create training materials, guidelines and implement to support this goal & engage the restaurant team into implementing these training program
- Enroll & engage the restaurant reception team into generating & implementing new ideas Design policies, incentive structures etc. to support this goal
- Standardize restaurant receptionist team development program for Leaders, Supervisors and Restaurant Managers
- For all channels, develop tracking & monitoring mechanisms (quantitative and qualitative) to ensure consistent quality

**Job Requirements**:

- 02 year work experience, experienced in Hotel front desk / Fine dining restaurant or guest relation supervisor.
- Fluent communication skill in English
- Good office skill (Office software)
- Can work independently, with a dynamic, positive attitude
- Professional attitude and appearance

**Job Locations**:

- Ho Chi Minh

Customer Service

  • Guest Services Manager

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23198245 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position directs and works with managers and...

  • Guest Experience Manager

    4 days ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    02+ years of working experience in Hotel front desks/Fine dining restaurants or guest relation supervisor - High Proficiency in English - Professional attitude and appearance **Job Description**: - Develop a system to create, drive, and enhance a culture of creating customer experiences that not just providing services - Design policies, incentive...

  • Assistant Manager

    2 months ago

    Thành phố Hồ Chí Minh, Vietnam Park Hyatt Saigon Full time

    Summary Park Hyatt Saigon occupies a prime position in central Ho Chi Minh City in Vietnam (District 1), overlooking the elegant Opera House on Lam Son Square. The premier hotel in Ho Chi Minh City is within reach of boutique shops, restaurants, and parks. There are plenty of recommended shopping hot spots and things to do within walking distance of our...

  • Guest Service Manager

    6 days ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Glory Investment Holding (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Position Summary: A guest services manager handles visitor needs, front-desk operations, and ensures the highest level of guest satisfaction. Duties and Responsibilities: 1. Provides direction and coordination for front office personnel. 2. Directs and coordinates various services related to...

  • Guest Service Manager

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam M VILLAGE Full time

    **Hạn nộp**: 31/10/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 3 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Ngành nghề Tiền sảnh Vị trí Trưởng ca/ Giám sát Cập nhật 03/10/2024 09:49 MÔ TẢ CÔNG...

  • The Myst Dong Khoi Hotel

    4 months ago

    Thành phố Hồ Chí Minh, Vietnam Silverland Hospitality Full time

    **Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 1 - TP HCM Giờ làm việc Làm theo ca Loại hình Khách sạn/ Khu căn hộ Ngành nghề Tiền sảnh Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng Cập...

  • Guest Service Center Manager Le Méridien Saigon

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24066741 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or...

  • Guest Experience Expert

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24102043 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24062748 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Anticipate guest’s needs through observation and offer...

  • Guest Experience Manager

    6 days ago

    Thành phố Hồ Chí Minh, Vietnam Mia Saigon Full time

    **Hạn nộp**: 31/01/2025 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận 2 - TP HCM Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Quản lý, điều hành Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ...

  • Guest Experience Supervisor

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24082117 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...

  • Vip & Club Services Manager

    2 days ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23120715 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

  • Guest Experience Expert

    3 months ago

    Thành phố Hồ Chí Minh, Vietnam Marriott International, Inc Full time

    **Additional Information** **Job Number**24186577 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Services Agent

    4 days ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23107041 **Job Category** Rooms & Guest Services Operations **Location** Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs,...

  • Guest Services Agent

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 23155566 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Hi Chi Minh, Viet Nam **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24070784 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Service Agent

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24042423 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Ho Chi Minh, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Services Agent

    7 months ago

    Ho Chi Minh City, Vietnam Marriott International, Inc Full time

    **Job Number** 24065860 **Job Category** Rooms & Guest Services Operations **Location** Vinpearl Landmark 81 Autograph Collection, 720A Dien Bien Phu, Binh Thanh district, Ho Chi Minh City, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Service Zone Manager

    6 days ago

    Ho Chi Minh City, Vietnam Ford Motor Company Full time

    Position: Service Zone Manager Location: HCMC Report to: FCSD Manager **Benefit**: - Competitive salary - Annual 13 th month salary and incentive bonus - Mobile allowance - Job car - Career development opportunity **Background, qualification & skills**: - Bachelor’s Degree in Economics, Commerce/Trading, Business Admin, Marketing, Automotive...

  • Service Zone Manager

    6 days ago

    Ho Chi Minh City, Vietnam Ford Motor Company Full time

    Service Zone Manager open position. Location: HCMC Report to: FCSD Manager - Competitive salary - Annual 13 th month salary and incentive bonus - Mobile allowance - Job car - Career development opportunity **Background, qualification & skills**: - Bachelor’s Degree in Economics, Commerce/Trading, Business Admin, Marketing, Automotive...