Technical Support Engineer
2 weeks ago
**Mô tả công việc**:
(Mức lương: 18 - 27 triệu VNĐ)
- Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Follows processes provided by the business.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Competitive salary depending on experience (800 - 1200 USD)
- 90% contribution of the gross salary to social insurance from the company side
- 12 days of annual leave, 8 days of sick leave
- Annual Heath Checkup
- Annual Performance Review
- For employees working night shift: PVI insurance and food provided (non-cash)
- Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Proficient in English (4 skills)
- Available for night shifts
- At least 6 months of experience (Freshers are welcome with a good learning ability and working attitude)
- Experience or knowledge in SQL or Basic programming language skills is a must
- Customer service mindset
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: CNTT - Phần Cứng,IT Support,Quản Trị Hệ Thống
Trung cấp - Nghề
Không yêu cầu
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